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Purely Pets: Pet Insurance reviews

4.67
Based on 2,023 reviews, last reviewed 5th Nov 2024
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

10 weeks to respond and only paid £200 of £600 claim I was a customer for 3 years. I made a claim in August 2024 and it took them 10 weeks to assess it and they only did that after I made a formal compla... Read more Reviewed on: 5th November 2024
Kathryn's avatar
Kathryn

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2023)

Amazing Service

5
Great insurer, clear easy to understand policies with excellent customer service. Reviewed on: 10th July 2019

Good pet insurance

4
Good customer service. No problem with my claim Reviewed on: 10th July 2019

Excellent pet insurance specialists

5
We have had insurance with Purely Pets for 5 years, during which time we have had several claims for operations and treatment for our pug Frankie. Each of these claims have been dealt with quickly and professionally by Purely Pets and we have found them to be helpful and easy to communicate with at all times. Reviewed on: 10th July 2019

Very Happy

5
Needed to make a claim - Purely Pets were quick to respond, good correspondence and no quibbles! Reviewed on: 10th July 2019

My dog Charlie

5
I have a dog called Charlie with a life long condition I am insured with purely pets i send in my claims for his treatment and they are always dealt with very quickly and paid within ten days ive been with purely pets for seven years and would not leave for anyone else also their premiums are very competitive Reviewed on: 10th July 2019

Empathetic Customer Service

5
My dog Freddie has arthritis, Purely Pets accepted a claim for his stem cell therapy and supporting treatments without quibble. Freddie is 12 and inevitably his monthly premium increased. When I spoke to a Purely Pet rep explaining the new premium was more than I could afford they suggested a different package that reduced my premium & excess, still gave me enough cover and didn't exclude his existing conditions. I was very impressed with the empathy the rep showed. Reviewed on: 10th July 2019

Pet insurance

5
We have been insured for our precious little furry friend for 2 years now. We have no problems at all. They communicate with us & all is fine for us to stay insured with them. We are happy with the service we receive ⭐️ Reviewed on: 10th July 2019

Easy process to make a claim

5
I was very grateful with the service & the ease at making a claim for when my dog was ill Reviewed on: 10th July 2019

Really great service

5
I've been with Purely pets for my cat's insurance for several years now and I have always found them quick, responsive and kind when dealing with my claims. Reviewed on: 10th July 2019

Fantastic service

5
Purely pets provide caring affordable pet insurance to cover all my pets insurance needs. Reviewed on: 10th July 2019

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