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Purely Pets: Pet insurance reviews

View other Purely Pets products
4.71
Based on 2,030 reviews, last reviewed 2nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026
KM's avatar
KM
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About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2030)

Based on past experience

5
Very helpful careing staff have been with them for 4 years they try to keep price increases reasonable. Easy to get hold of what more can i say Reviewed on: 10th July 2019
Chris jeffs's avatar
Chris jeffs

Excellent Service

5
Thankfully have only had to use them once or twice for investigatory procedures but there was never any problem and they paid out quickly. Reviewed on: 10th July 2019
Fiona Smith's avatar
Fiona Smith

Great cover and price!

5
After moving my insurance from another provider, Purely Pets had the cover level I wanted with a fantastic price and extras included- such as the vet phone service. Haven’t had to claim yet but so far so good! Reviewed on: 10th July 2019
Alex Carter's avatar
Alex Carter

very easy to set up the policy

5
excellent customer service when i had to make a claim. They took control of the whole process in a very stressful situation Reviewed on: 10th July 2019
Colin Snr Hutchison's avatar
Colin Snr Hutchison

Great company

5
Reasonably priced for the cover I wanted and the customer services team was really helpful and polite. Reviewed on: 10th July 2019
Chris's avatar
Chris

Good customer service

5
Have had to make a few claims which have been dealt with quickly and efficiently. Excellent customer service. Reviewed on: 10th July 2019
Rachael Whitaker's avatar
Rachael Whitaker

Excellent customer services

5
Excellent customer service. Easy to talk too. There when help is needed. Good policy for all pets Reviewed on: 10th July 2019
Caroline Ohashi's avatar
Caroline Ohashi

Amazing Service

5
Great insurer, clear easy to understand policies with excellent customer service. Reviewed on: 10th July 2019
Katy's avatar
Katy

Good pet insurance

4
Good customer service. No problem with my claim Reviewed on: 10th July 2019
C M 's avatar
C M

Excellent pet insurance specialists

5
We have had insurance with Purely Pets for 5 years, during which time we have had several claims for operations and treatment for our pug Frankie. Each of these claims have been dealt with quickly and professionally by Purely Pets and we have found them to be helpful and easy to communicate with at all times. Reviewed on: 10th July 2019
Frankie's avatar
Frankie

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