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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.11 (235 reviews)

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4.01

Based on 235 reviews, last reviewed 27th Feb 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

60%

14%

10%

Latest highest rating:

5

All round excellence.... I'm not a customer of great wealth, in fact I do have an overdraft facility which I occasionally have the need to use, however my bank (who I've been ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (235)

Review of the RBS, Basic Current Account:

I've been with RBS since the Route 17 days and they'...

I've been with RBS since the Route 17 days and they're just the best ever. Also, their banking app is the most complete I've ever used. Reviewed on: 26th February 2025

Brilliant

Anytime I have visited the bank my payments have always been quick and straightforward, the new on line banking app has different tools to help you save and budget. Reviewed on: 24th March 2022

Capable Cora keeping us calm

I’ve had an account with RBS and would never think about going elsewhere. One of the best features is the digital assistant, Cora, who is always a reassuring presence when helping me solve a banking issue. Reviewed on: 23rd March 2022

Great and simple

Great and a simple act of services to customers Reviewed on: 19th March 2022

Unknown transaction

Easy to use , got the information I needed Reviewed on: 3rd March 2022

Vote

Staff are very helpful and friendly Reviewed on: 23rd February 2022

Brilliant bank

RBS is a great bank been with them forever and the app is so user friendly. As are their branch staff. Reviewed on: 20th January 2022

Still have some high street branches

Always prompt and efficient service in branch. Telephone banking always effient too Reviewed on: 16th January 2022

No complaints!

Been a customer for many years now and had no issues with them. Low interest rates for savers, but that's the same for all banks currently. Reviewed on: 12th January 2022

The bank that would prefer you never use it

Experience of staff friendliness varies from branch to branch but one thing remains constant. Even if you only visit a branch 2 to 3 times a year like me they will make you feel you are an imposition and "really could bank online or over the phone". There are quite specific reasons I do not do this but they would rather argue and make you feel like you are an imposition for visiting every 4 months or so than welcome you as a long time customer. And now I am actively looking for alternative banks as the new £100 spend limit with RBS is mandatory on current account cards (unless I choose to bank online OBVIOUSLY) whereas other banks recognise that you deserve a choice in the control of your own money and spending limits. Reviewed on: 5th January 2022

Absolute Garbage

Don't bother. Terrible support. Long hold times and useless tech. Reviewed on: 31st October 2021

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