8194460 RBS Business Banking Reviews - Smart Money People
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RBS: Business Banking reviews

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3.62
Based on 33 reviews, last reviewed 2nd Apr 2025
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Latest highest rating:

5

I have only had minor difficulties when I needed to... I have only had minor difficulties when I needed to contact RBS and over 30+ years they have been very supportive Reviewed on: 2nd April 2025
David P's avatar
David P

Latest lowest rating:

1

Pointless but amusing waste of time I have operated an RBS business account for 2.5 years, the account has existed for about 7 years. No matter what I try I cannot view or download state... Read more Reviewed on: 11th June 2022
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Dave
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About this product

RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of RBS business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

RBS Business Banking reviews (33)

Review of the RBS, Business Banking:

Abysmal customer service, hopeless systems, if there is a shit encrusted wellie award, they win hands down.

1
Probably not enough words. How about 6 episodes of screwing up a CHAPS transfer in 48 hours resulting in costs of £2500 on my part, plus ten hours on the telephone? And lying about the reasons, then just admitting they had a problem with their systems bit not letting customers talk to the team dealing with the problem? Perhaps not being able to understand the need for two payees (credit card accounts) with the same company (Amex), but with different numbers (as they are different cards and not allowing this to be set up on Digital Banking; advising me that whilst this cannot be done in the app, it can be done if talking directly to someone on the telephone banking; them saying yes, no problem, and finding that it cannot be done; being told but eh complaints team that the details just provided to them by the person trying to help me have not been entered in the complaint record and after explaining again, the complaints rep then saying "ok, let me read what they wrote down..." RBS are LIARS. Then there is the "linked hi interest account" fiasco, where you get an SMS every morning telling you that your current account is going to go overdrawn even when there are funds in the linked deposit account, because the system cannot deal with the linked accounts; or not being able to see loan details online? Or, just being constantly told you can only do things in branch, when there is no branch within 25 miles as they have set them all? They are too big to control their own people, no-one in their teams takes ownership of a customer's problem, they simply DO NOT CARE. Reviewed on: 17th March 2021
SB's avatar
SB

Some ups and some downs...but good overall!

4
I've had a few different business bank accounts. Rbs are actually quite good. The pros include easy to understand pricing structure. The cons include limited business manager relationship. Reviewed on: 19th December 2014
Lydia's avatar
Lydia

Ok once I got it opened...

3
...BUT opening an account is not that easy. I had to wait 3 weeks to see someone to open the account for me. When I desperately needed it opened this felt like AGESSSS Reviewed on: 5th November 2014
Brenda's avatar
Brenda

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