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RBS: Select current account reviews

Name: Select current account
Rating: 4.09 (370 reviews)

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4.09

Based on 370 reviews, last reviewed 21st Apr 2026

150% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

14%

11%

Latest highest rating:

4

RBS , thinking ahead. RBS have a wide range or products to suit many needs. They are reliable and remain one of the most present banks in Scotland. I really like their roun... Read more Reviewed on: 21st April 2026

Latest lowest rating:

1

Debanked After a minor infringement of their T&C which I was not aware of and they admitted was not my fault I was debanked Reviewed on: 16th April 2026

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

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RBS Select current account reviews (370)

Great until you fall on hard times

Overall the customer service is above average. Branch staff have been fantastic. Low overdraft rates. My only issues with the bank is when your income changes. Constant hounding with calls and letters because the income you take in through your bank account is not high enough for them. On a basic account there is no minimum pay in amount yet RBS are now penalizing those that have lost jobs and have to survive on a lower income. Reviewed on: 11th February 2018

UNSYMPATHETIC

Whilst travelling RBS sent me a new bank card even though my current one had over 1 month on it before it expired. When i tried to use my current one i couldn't use it as they had stopped it as they had sent me a new one. Passed from pillar to post trying to sort it. Account now closed!! Reviewed on: 11th February 2018

Great customer Service

The customer service for RBS is amazing, they are clean and straight forward with their basic bank accounts. Reviewed on: 11th February 2018

refuse to help

When you don't have a problem the bank is absolutely fine. However, when I asked them to reduced my overdraft because I no longer need it they have refused time and time again. I still have an overdraft because they won't reduce it. Also when we needed some documents certified by them for our mortgage they refused because our mortgage is from a different provider. I am in the process of looking for a different bank. Reviewed on: 11th February 2018

Great bank great customer service

I have banked with RBS for many years and cannot recommend them enough. Reviewed on: 11th February 2018

Laughed at when I said I was leaving

I'd been with RBS for about 20 years, through all their troubles, and never got anything extra for being loyal. When I told them I was leaving and getting Â£125 for switching, the teller laughed that I would leave for that (that's not to be sniffed at) and did nothing to try to change my mind. Reviewed on: 10th February 2018

Ok but planning on moving

Every time I go into the local branch the staff are always welcoming and friendly but the bank accounts themselves aren't designed to keep customers. Having been with RBS all my life (approx 25 years) I'm just getting ready to leave, the reasons for this: £6 charge every time I go overdrawn by a few pence (with an arranged overdraft!) Poor linked savings accounts No interest at all applied to basic current accounts. Its a shame, as the local branch is very convenient with staff that can't do enough for you but they are limited to what they can do when the products on offer are so poor. Reviewed on: 9th February 2018

In branch the staff are slow, I like the app.

Whenever I have to go into the bank I dread it. It is slow impersonal and the layout makes it not very private. I tend to use the app which is quick and easy. Reviewed on: 5th February 2018

Never had any problems

Never had any issues. Good bank. Reviewed on: 5th February 2018

No frills, no issues

Product itself isn't great, customer service good Reviewed on: 4th February 2018

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