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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.84 (11989 reviews)

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4.84

Based on 11,989 reviews, last reviewed 17th Jun 2026

60% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

They seem to be honest and consistent. They seem to be honest and consistent. You know where you are. They remain competitive. The web site is secure and easy to use. I like them Reviewed on: 17th June 2026

Latest lowest rating:

1

I recently told RCI bank about an illness I have and... I recently told RCI bank about an illness I have and wanted to close my accounts. I was told my money would be in my nominated bank account by the clo... Read more Reviewed on: 12th March 2026

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About this product

The RCI Freedom Savings Account has unlimited access and a seven-day service.

The Freedom Savings Account is free to use and available to UK residents aged 18 or over. You need to pay in and out through an RCI Bank savings account or a linked UK current account.

RCI Freedom Savings Account reviews help you find out what it’s really like to be a customer. If you’ve used RCI before, you can also leave a review and share your experience.

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Awards

Best savings provider 2026

Awarded to the savings account provider rated highest in UK customer reviews.

RCI Bank Freedom Savings Account reviews (11989)

No Response from RCI

I have tried to contact RCI bank for two weeks now. No response on phone despite holding for up to an hour several times a day. Have emailed 4 times and only get an automated response. Terrible service as I need to report a bereavement and apply for probate but unable to talk to anyone at the bank. Reviewed on: 6th December 2022

Terrible service

I have tried on numerous occasions to contact this bank - via email and phone. No response to emails despite 4 attempts. Have phoned more than 20 times and held for over one hour at a time. I am trying to contact them to deal with the estate of a deceased person and this will now delay probate. Appalling service. Reviewed on: 6th December 2022

Help

I have sent 8 messages to your helpline over two weeks and have had no reply, You should change the heading to the (No available help page). Also, no one ever answers the phone. Reviewed on: 6th December 2022

Extremely poor customer service

Trying to deal with father's account after death. No response to letter after one month, death certificate not returned. Unable to contact customer service by phone. Now been on hold one hour, no indication on number in queue or wait time Reviewed on: 5th December 2022

locked out

locked out of account too easily even after password reset necessitating 0345 call Reviewed on: 28th November 2022

Appalling service

I sent a grant of probate to RCI nearly 3 weeks ago and asked for my husband’s savings to be transferred. Not a word from RCI and I have beneficiaries waiting for these funds. Tried ringing a week ago, waited over an hour to get a reply only to be told it was being dealt with but no indication as to how long this would take. RCI This is not your money. Reviewed on: 24th November 2022

Cannot get through on the phone or email.

I opened a new 2 year fixed account. received the paperwork. Tried to log in on line. It did not recognise my ID or password. Followed the link to reset my password. Received confirmation email. Still did not recognise me. Sent two emails but received no answer. Tried ringing for over a week. each time on hold for over 30 minutes. never got through and still have had no response. Been on hold again now for 45 minutes. Every option they give you get put on hold and the same recorded message and horrible tune. Reviewed on: 23rd November 2022

Contacting RCI

I have been logged out of my account for 7 days. I have repeatedly rung the contact number and have been on hold for up to 2 hours. I have emailed and got no reply. I have seen RCIs response to similar complaints. This is totally unacceptable. Phone lines should be answered. Apparently new customers are more important than loyalty. I want to access MY money and can’t. It is suggested I can contact then via Facebook. I am not on Facebook and do not see why I have to contact them via social media. RCI must get this sorted and MUST recognise loyalty over new customers. Reviewed on: 23rd November 2022

Poor customer Service

Poor customer service.... I will not deal with any business/bank etc, that make it difficult for their customers to contact them by telephone. All businesses should pride themselves to achieve very high levels of `quality of product`, `customer service` and `competitiveness`. If any of these attributes are not met, i will take my business/monies, elsewhere! Reviewed on: 21st November 2022

90 mins to answer a call is not good service

I have had an RCI account since 2017 when they were first set up as a bank in the uk. I have had three contatcs with them in the last week: the first took 46 minutes to answer, the second 90 mins and the third 72 mins. If i had been given the full and correct information in the second call i would not have had to make the third. This is appalling service. Reviewed on: 21st November 2022

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