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Royal London: Life insurance reviews

Name: Life insurance
Rating: 2.74 (42 reviews)

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2.14

Based on 42 reviews, last reviewed 28th Aug 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

36%

10%

3 star

52%

Latest highest rating:

4

Life insurance Good trusted company , good value for money Reviewed on: 28th June 2025

Latest lowest rating:

1

Terrible Dreadful experience waiting for our money to arrive Reviewed on: 28th August 2025

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About this product

Royal London life insurance provides cover of up to £750,000 depending on your age when you take out the plan.

Choose level or decreasing cover and there’s no medical required to take out a policy. Terminal Illness cover is included at no extra cost, Serious Illness Benefit can be added to you plan for an additional cost.

Royal London life insurance reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

Royal London Life insurance reviews (42)

Review of the Royal London, Life insurance:

Delay all claims must be company policy!

Started a claim for total disability insurance in July 2023 for my wife and Royal London have done everything they can to delay. We offered them an independent medical exam at the start but they requested medical reports from our GP then they asked for more then more a third time as they tried to show that we lied on the application form which we didn't and all the evidence they've now had shows that we didn't. They now want a medical examination which is delaying our claim even further. I don't understand why they didn't do this at the beginning as I offered it to them? Why wait till the end? My wife has ME/CFS, Fibromyalgia, Trigeminal Neuralgia all are noted by the world health organisation as incurable, she can only walk very slowly with the aid of a walking stick, struggles to lift a kettle of water. Lost her job due to her illness. She has various aids now fitted around the house to help her yet Royal London say that she may get better so this may not be permanent?? What the world health organisation are wrong? We are now in mortgage arrears and worried that we'll lose our home and despite this I've asked numerous times how much longer this going to take for a simple decision yet can't get a straight answer. It's like talking to a politician. Wish I could rate no stars. Was told when I took this out that should something happen this will provide peace of mind and help us in our time of need as it'll be easy to claim? Something has happened and this has been the most stressful thing ever! Reviewed on: 13th March 2024

Ripped off.

I was made to take out a policy with these jokers for a mortgage. After the mortgage was paid off I moved house they couldn't be bothered to find me so after seven years' I had two lapsed payments so the policy lapsed. Such greedy people, a plague on all their houses. Reviewed on: 8th October 2016

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