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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (979 reviews)

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4.66

Based on 979 reviews, last reviewed 21st Mar 2026

30% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Saffron very efficient. Saffron very efficient. Responded to phone calls quickly. The assistance given by Anne Sleeper was excellent Reviewed on: 21st March 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (979)

Amazing customer service

I couldn’t have asked for a more friendly and helpful advisor than Anne. She answered all my questions and I am extremely happy with the customer service provided Reviewed on: 9th July 2025

Well done and thank you to all the team.

I have had a mortgage with Saffron since 2021, all staff have been extremely helpful , pleasant and given time so I haven't felt rushed. Well done and thank you to all the team Reviewed on: 9th July 2025

Leon was excellent friendly supportive and quick

Leon was excellent friendly supportive quick and efficient and knowledgable. Mortgage rates on offer are 2% higher than others. Reviewed on: 8th July 2025

Thank you Rosanna

I contacted saffron on 7/7/25 and spoke to a lovely lady named Rosanna, she helped me woth my query and got me a new fixed mortgage rate within 10 minutes, i am genuinely surprised and happy with the level of service given on sich short notice, once again thank you team and especially Rosanna Reviewed on: 8th July 2025

The service given was very informative

The service given was very informative Reviewed on: 8th July 2025

Helpful staff

Great reliable service and helpful Reviewed on: 7th July 2025

Reliable

Always helpful and deliver a good service Reviewed on: 7th July 2025

Customer Service

Excellent customer service, prompt reply to all quires Reviewed on: 7th July 2025

Mortgage Renewal

Good customer service, early warning about switch options. Reviewed on: 7th July 2025

Superb Customer Service

We had a buy-to-let mortgage with Saffron from 2019 - 2024 and their service is exemplary. Always happy to help and assist with queries, they are easy to deal with, responsive, friendly and professional. Reviewed on: 3rd July 2025

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