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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Lisa was supremely helpful and friendly and managed...

Lisa was supremely helpful and friendly and managed to help access my account with minimal fuss after I had forgotten some log in information. Reviewed on: 2nd September 2025

Kim was exceptional in providing all the information...

Kim was exceptional in providing all the information I needed. Reviewed on: 1st September 2025

Super Saffron // my call was answ...

Well, still amazed with how quickly my call was answered, may be two rings ,& I was talking to a real person,,And such a lovely well spoken & polite , well informed member of staff she was,,Much impressed with her ,so friendly& so willing to help,,My call was made 11.05 Mon 1st Sept…well done Saffron..Mr V Hooper.. Reviewed on: 1st September 2025

quick phone response.

quick phone response. asnwered question with 2 miutes Reviewed on: 29th August 2025

The mortgage customer service team and u/writing tea...

The mortgage customer service team and u/writing teams have been simply superb - they have made our engagement stress free and simple - exactly the way I needed it to be - hats off to them - well done Reviewed on: 28th August 2025

Communicating and helpful

clear in communicating the steps and extremely helpful and supportive through out the self build process Reviewed on: 28th August 2025

Leon in the Retention department was very helpful, c...

Leon in the Retention department was very helpful, clear and informative. Reviewed on: 28th August 2025

Fantastic Customer Service.

Fantastic response, didn’t wait long. Amazing customer service. Reviewed on: 28th August 2025

Great Customer Service, Poor Rates & Retention Produ...

Great Customer Service, Poor Rates & Retention Products For Existing Customers Reviewed on: 28th August 2025

They have been very informative and helpful.

They have been very informative and helpful. In particular Lisa Howard as my mortgage officer. Very responsive. Reviewed on: 27th August 2025

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