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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1031 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1031)

A lady called Kim dealt with my enquiry very efficie...

A lady called Kim dealt with my enquiry very efficiently. Reviewed on: 4th August 2025

They are very approachable, and 'normal" in a world...

They are very approachable, and 'normal" in a world of complicated company speak.. . I will be moving all my properties to Saffrons. I find them very straightforward Reviewed on: 1st August 2025

Kim Willett was fantastic!

Kim Willett was fantastic! It’s so lovely and reassuring to speak with someone who is truly helpful. Kim answered all my questions and made the process simple & stress free! Reviewed on: 31st July 2025

No issues and very easy.

No issues and very easy. And quick to answer the phone Reviewed on: 30th July 2025

Kim Willett most helpful on this occasions.

Kim Willett most helpful on this occasions. Would prefer to see more mortgage products without redemption penalties. Our original application process, some while back now, was extremely long winded and tedious. Reviewed on: 30th July 2025

The person on the phone was polite and helpful and c...

The person on the phone was polite and helpful and clear - I'm only sorry I didn't get her name. Reviewed on: 28th July 2025

Positive experience all around

I had an extremely pleasant and constructive experience with Lisa Howard this morning. I found her to be understanding and get we got to the root cause efficiently. Reviewed on: 28th July 2025

Really simple and positive customer experience.

Really simple and positive customer experience. None of the endless hoops jumping through with the big banks. Got what I needed quickly. Thanks for the help Saffron. Reviewed on: 24th July 2025

Great and engaging customer service and connected th...

Great and engaging customer service and connected through very fast Reviewed on: 24th July 2025

Great service

I spoke to Lisa to organise my product switch she was really helpful and friendly! she made sure my query was answered and ensured I didnt have anything else I needed to know before ending the call. Reviewed on: 24th July 2025

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