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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (979 reviews)

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4.66

Based on 979 reviews, last reviewed 21st Mar 2026

30% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Saffron very efficient. Saffron very efficient. Responded to phone calls quickly. The assistance given by Anne Sleeper was excellent Reviewed on: 21st March 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (979)

Lisa was incredibly knowledgeable and attentive, gui...

Lisa was incredibly knowledgeable and attentive, guiding me patiently through my myriad mortgage queries with clear explanations and insightful advice. Her expertise made the complex process feel much more manageable, and I truly appreciated her support every step of the way. Reviewed on: 16th June 2025

Great customer service

The support from Lisa Howard in the mortgage department was great! Helped to address all my issues. Saffrons mortgage rates are high hence the lower score Reviewed on: 16th June 2025

Easy and friendly would recommend

Easy and friendly would recommend Reviewed on: 13th June 2025

Great advice from knowledgeable team

Kim gave me great advice on my options for updating my mortgage. Explained the everything clearly to allow me to make my own decision. Overall a great service. Reviewed on: 13th June 2025

Excellent experience throughout.

Excellent experience throughout. Lisa Howard has always been approachable, and incredibly responsive. Reviewed on: 12th June 2025

Getting to speak to an actual person was really good...

Getting to speak to an actual person was really good and not waiting to get through was brilliant. Kim was excellent and went through my renewing or changing my mortgage options with very clear outcomes and numbers to go away and think about- thanks Kim Reviewed on: 12th June 2025

Suppled all the information I needed

Suppled all the information I needed Reviewed on: 12th June 2025

Easy to deal with , my call answered promptly and th...

Easy to deal with , my call answered promptly and the lady had a great knowledge of the products Reviewed on: 12th June 2025

As a b2l landlord I have been disappointed with the...

As a b2l landlord I have been disappointed with the high product transfer rates in comparison to other lenders. Reviewed on: 10th June 2025

Clear and efficient advice

the advisor was very helpful WHEN i eventually got through on the phone and answered all my queries efficiently and clearly. However the phone line was very annoying. I had to call about fur times before I actually managed to get through to anyone. On the first three occasions it kept on repeating the options even after I pressed the correct one - it just acted like I hadn't not. Very frustrating. Reviewed on: 10th June 2025

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