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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1086 reviews)

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4.75

Based on 1,086 reviews, last reviewed 13th Jul 2026

9% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

So helpful, talk to you like a person. So helpful, talk to you like a person. Reviewed on: 13th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1086)

BTL Mortgage Product Transfer Experience

Friendly and prompt response and ability to talk to a knowledgeable person very quickly which is appreciated. Administratively still requiring wet signatures is tedious and not ideal for the environment. Product transfer options limited and uncompetitive. Reviewed on: 8th February 2024

Saffron team were very prompt in answering questions...

Saffron team were very prompt in answering questions, explaining options and next steps. Reviewed on: 7th February 2024

When you call, people are very personable and helpful.

When you call, people are very personable and helpful. Very human! Reviewed on: 6th February 2024

I have been with saffron BS for approaching 11 years...

I have been with saffron BS for approaching 11 years, and I have always received a good level of service, same goes for the mortgage deal switch I have just completed. Reviewed on: 30th January 2024

It would be great to have an only portal for the mor...

It would be great to have an only portal for the mortgage products. It feels a little old fashioned not to have such facilities. Reviewed on: 30th January 2024

Very quick to respond and always there if needed.

Very quick to respond and always there if needed. Online portal and excellent way to communicate Reviewed on: 24th January 2024

No contact regarding changes

Your company arbitrarily decided the change and lower the amount it was drawing for my mortgage repayment when I had given specific instructions for a set amount to be standard. It then took me some time to be able to make contact with you as I do not have access to my online account with your company. To rectify the matter I in the end had to set up a separate repayment standing order with my bank. Reviewed on: 24th January 2024

The outcome was good but the process took a very lon...

The outcome was good but the process took a very long time Reviewed on: 24th January 2024

Unable to speak to someone helpful

I tried to ring 4 times last week and kept getting cut off. I emailed too and haven't heard anything back from that. My partner managed to speak to someone (no mortgage admin available) that couldn't totally help with our query. They promised to get back in touch with answers, but still waiting. Reviewed on: 24th January 2024

Always very helpful on the few occasions that I ha...

Always very helpful on the few occasions that I have needed to speak to someone. Reviewed on: 24th January 2024

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