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Saffron Building Society: Mortgages reviews

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4.60
Based on 875 reviews, last reviewed 14th Nov 2025
1% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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9%
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Latest highest rating:

5

I have power of Attorney for my mom and i found all... I have power of Attorney for my mom and i found all the staff i spoke to helpful and informative when sorting out her recent mortgage product switch Reviewed on: 14th November 2025
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
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Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (875)

Mortgages review

4
A little slow getting back with the answer to my query. Reviewed on: 11th April 2022
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Saffron Member

Mortgages review

4
I phoned regarding a mix up on addresses, whereby the address for correspondence was confused with the security address. The person I spoke to will have fed back to the Society how the error arose and how it can be avoided in future. Reviewed on: 4th April 2022
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Saffron Member

Mortgages review

5
The mortage interest rate was a lot better than I thought it would be, so I didn't switch to another bank / building society. Really helpful and friendly staff, never took too long to get through on the phone so that was good too! Reviewed on: 31st March 2022
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Saffron Member

Mortgages review

5
We appreciated how smooth and quick the process has been. Reviewed on: 29th March 2022
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Saffron Member

Mortgages review

5
Member of staff was able to answer all my questions and gave me clear information Ithat I needed. She was friendly and helpful. Reviewed on: 28th March 2022
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Saffron Member

Mortgages review

5
Just keep doing the same thing, I have had a great customer experience and would recommend Saffron to anyone who is looking to buy Mortgage products. Reviewed on: 22nd March 2022
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Saffron Member

Mortgages review

5
No problems, very willing and helpful staff cannot fault their service. Reviewed on: 21st March 2022
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Saffron Member

Mortgages review

3
One person first was unable to help then hung up on me when I insisted. I managed to reach a helpful person on my second attempt. Reviewed on: 16th March 2022
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Saffron Member

Mortgages review

5
Everything was explained clearly Reviewed on: 15th March 2022
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Saffron Member

Mortgages review

4
It would be useful if your overpayment bank details were on the online ‘confirmed as correct’ list to give customers comfort that payments have gone to the right account. At the moment my bank couldn’t confirm account matched Payee. Reviewed on: 28th February 2022
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Saffron Member

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