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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1086 reviews)

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4.75

Based on 1,086 reviews, last reviewed 13th Jul 2026

9% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

So helpful, talk to you like a person. So helpful, talk to you like a person. Reviewed on: 13th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

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Saffron Building Society Mortgages reviews (1086)

Always friendly, helpful, knowledgeable and efficient.

Always friendly, helpful, knowledgeable and efficient. Very happy customer Reviewed on: 21st February 2024

nice helpful staff who are easy to talk to & underst...

nice helpful staff who are easy to talk to & understand, dont know what else to say really. this box needs a lot of characters to enable me to progress to the next page. Reviewed on: 21st February 2024

Late mortgage payment

I had a cash issue and called to explain that I wouldn’t have my mortgage payment on the due date. I would have it 4 days later. The lady on the phone was very attentive and reassured me it would be fine. Put me at ease at a slightly stressed time. Reviewed on: 21st February 2024

Lisa Holden excellent representative

Lisa Holden was excellent, explained everything in a very clear and concise manner, the company is lucky to have someone like her. Reviewed on: 21st February 2024

I dealt with very very helpful women especially Hele...

I dealt with very very helpful women especially Helen Coe who made everything easy to sort out Reviewed on: 21st February 2024

EXCELLENT SERVICE FROM SAFFRON BUILDING SOCIETY.

When I first got the mortgage I was provided with clear information on a single sheet showing amounts to be paid off the original debt, interest paid etc for each year.The amount they anticipated I would have to pay whenthe fix rate ended and I had a variable rate to deal with was predicted. I have now been given another 5 year fixed mortgage and in spite of recent B.O.E. interest rate rises the monthly patmnts are not too dissimilar to said predicted payments so I am very happy with that. Rosana, who helped me arrange this new mortgage product was patient, courteous and informative. I am very happy all round with the service I received. Reviewed on: 21st February 2024

Prompt and efficient answered queries

Prompt and efficient answered queries Reviewed on: 21st February 2024

Great Service

Gabby was very helpful and sorted out my remortgage very quickly. Reviewed on: 8th February 2024

However, the process of remortgage are inadequate.

It was a substantial and good experience throughout these 5 years. We never had an issue with Saffron. Reviewed on: 8th February 2024

Great advice on remortgaging our Buy-to-Lets

Very efficient service offering us the 2 possible options for remortgaging Reviewed on: 8th February 2024

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