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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6596 reviews)

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4.77

Based on 6,596 reviews, last reviewed 29th Apr 2026

3% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Spoke to a lovely lady called Sophia. Spoke to a lovely lady called Sophia.. She listened to what I had to say unlike some Building Societies which interrupt you and think they know better... Read more Reviewed on: 29th April 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6596)

Max opened my account within 10 minutes and told me...

Max opened my account within 10 minutes and told me how to male transfers. Excellent service and care! Reviewed on: 26th September 2025

Excellent customer service

I locked myself out of my account which will customer service agent resolved very quickly, even though I couldn’t remember my account number. They also managed to set up the maturity request for me to save me having to try and log back in which was great. They were very polite and efficient. Reviewed on: 26th September 2025

Ally and Sam are fantastic hey reallynlook after me

Ally and Sam are fantastic hey reallynlook after me Reviewed on: 26th September 2025

Review for Sophia Nuttall

This review is for Sophia Nuttall who has been dealing with, and resolved, my ongoing issues with the Saffron app which is a nightmare I might add. I have been unable to access my accounts via the app for 6 weeks!! Sophia was my first point of contact when I called. She has been extremely professional, consistent and thorough, throughout the duration of my ongoing issues. Sophia has repeatedly called me with updates, dealt with two forms of compensation and remained calm and caring when I was becoming frustrated at not being able to access my accounts. Sophia is an asset to Saffron and one of the best customer service advisors I have had the pleasure of dealing with. I will be emailing her Manager separately with a more detailed review, but in the meantime, I would ask this review be shown to Sophia so she is aware of how much I appreciated her support and assistance during these past few weeks. Reviewed on: 25th September 2025

Always friendly and efficient, lovely branch

Always friendly and efficient, lovely branch Reviewed on: 25th September 2025

Never had any problems with Saffron

Never had any problems with Saffron Reviewed on: 25th September 2025

Still trying to have my address edited, it has been...

Still trying to have my address edited, it has been over a year since I gave my new address details. Despite speaking to several staff who have been very helpful, this is still not sorted. Reviewed on: 24th September 2025

Happy with the service in Bishops Stortford for payi...

Happy with the service in Bishops Stortford for paying in my cheques. Kendra always helpful!. Reviewed on: 24th September 2025

Recommended the Halstead branch to my friends - grea...

Recommended the Halstead branch to my friends - great branb with really helpful staff always on hand Reviewed on: 24th September 2025

Thanks to Dan for providing great service when we si...

Thanks to Dan for providing great service when we sit down in an office Reviewed on: 24th September 2025

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