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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.76 (6337 reviews)

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4.76

Based on 6,337 reviews, last reviewed 24th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Empathy and Patience in Spades.. I’ve never dealt with a bank or a building society with staff who all display such empathy and patience. Nothing is too much when it comes to helping... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Savings now

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Saffron Building Society Savings reviews (6337)

Appointment Review

The appointment was on time , I was made to feel welcome and the options on investment explained to me. Reviewed on: 15th June 2024

Good service

I'm very pleased with the service I receive from Saffron Building Society Reviewed on: 14th June 2024

12 years of good service and counting

I've been saving with Saffron since 2012, usually with annual savings accounts. Almost all of my dealings have been online or by post, with everything dealt with accurately and in a timely manner. If I've had an issue there's no "here we go again" - it's usually fixed quickly first time, with no need for follow-up phone calls. Reviewed on: 14th June 2024

Very friendly and helpful always nice atmosphere

Very friendly and helpful always nice atmosphere Reviewed on: 14th June 2024

The maturity instructions are appalling.

The maturity instructions are appalling. The only way to provide full maturity instructions is by post. The Web and App provide a more limited choice. Every year I complain and nothing happens Reviewed on: 13th June 2024

I Use S/W branch - always a pleasant experience, and...

I Use S/W branch - always a pleasant experience, and always helpful. Reviewed on: 13th June 2024

Great friendly service by speaking with a customer s...

Great friendly service by speaking with a customer service representative Reviewed on: 13th June 2024

I really like the personal touch at the branch.

I really like the personal touch at the branch. Talking to an advisor direct and face to face is invaluable as I dislike the online - it is so bland! It gives you time to figure out questions in your own time as you go along. Reviewed on: 13th June 2024

Interest rates competitive.

Interest rates competitive. They need to sort out an issue with dates on messages that I have told them about Reviewed on: 13th June 2024

Thank heavens for the human touch.

I received an e-mail telling me that I had to decide what to do with a maturing savings account, stating that I could do this by signing in on-line, telephoning or printing a form and posting it. I signed in but couldn't find out how to confirm my selection. At this point I was decidedly unhappy, thinking that I'm not cut out to use the computer as is demended in today's world. I telephoned the support number and was told that it wasn't my fault because the button isn't shown until 14 days before the maturity date, and the e-mail doesn't make this clear. At this point the person (Mitch?) said he could record my decision, (to move the funds to an existing account), and set up a regular saving account for another year, and for the first month's payment to come from the maturing account. I don't know if this would have been possible on-line but it wasn't possible on the form. He said I will get an e-amil when the account matures, confirming the details for the next year, so I can set up another standing order. This was a perfect outcome; exactly what I wanted. He really is to be commended for taking the time to find out what I wanted, since this option wasn't contained in the e-mail, nor on the form. I rang off feeling a whole lot better. Thank heavens for the human touch. Reviewed on: 13th June 2024

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Saffron Building Society: Savings reviews

100% increase in 5 star reviews

33% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Saffron Building Society: Savings now

Saffron Building Society Savings reviews (6337)

Appointment Review

Good service

12 years of good service and counting

Very friendly and helpful always nice atmosphere

The maturity instructions are appalling.

I Use S/W branch - always a pleasant experience, and...

Great friendly service by speaking with a customer s...

I really like the personal touch at the branch.

Interest rates competitive.

Thank heavens for the human touch.

Review Saffron Building Society: Savings now

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