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Saffron Building Society: Savings reviews

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4.76
Based on 6,338 reviews, last reviewed 25th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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2%
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Latest highest rating:

5

Great customer service Chi was fantastic, and very helpful. She answered all the questions I had, and processed my requests promptly and professionally. Thank you. Reviewed on: 25th March 2026
TomO's avatar
TomO

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026
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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Savings now

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Saffron Building Society Savings reviews (6338)

Thank heavens for the human touch.

4
I received an e-mail telling me that I had to decide what to do with a maturing savings account, stating that I could do this by signing in on-line, telephoning or printing a form and posting it. I signed in but couldn't find out how to confirm my selection. At this point I was decidedly unhappy, thinking that I'm not cut out to use the computer as is demended in today's world. I telephoned the support number and was told that it wasn't my fault because the button isn't shown until 14 days before the maturity date, and the e-mail doesn't make this clear. At this point the person (Mitch?) said he could record my decision, (to move the funds to an existing account), and set up a regular saving account for another year, and for the first month's payment to come from the maturing account. I don't know if this would have been possible on-line but it wasn't possible on the form. He said I will get an e-amil when the account matures, confirming the details for the next year, so I can set up another standing order. This was a perfect outcome; exactly what I wanted. He really is to be commended for taking the time to find out what I wanted, since this option wasn't contained in the e-mail, nor on the form. I rang off feeling a whole lot better. Thank heavens for the human touch. Reviewed on: 13th June 2024
Mature Saffron Saver's avatar
Mature Saffron Saver

Good range of products and special rates

5
Good range of products and special rates that reward being a member. Customer service spot on too. Reviewed on: 12th June 2024
G E's avatar
G E

Maturing account delay

3
My investment account was due to mature, email rec'd from SBS, info returned by email to complete closure and clear instructions. 4 days later a male telephoned to confirm and check everything. All was in place. The maturity date arrived of closure & opening of a replacement new savings account and nothing happened. I lost 3 days interest, used the SBS website to ask what was happening and received a poor reply, not understanding the issue. I had to telephone and a female put things right and proceeded with the closure and started a new account. I should have have had to do all this. It was poor customer service. Reviewed on: 12th June 2024
Mr R's avatar
Mr R

Account Unlock Request

5
Lost password meant the account had become locked. Support was friendly, quick and most efficient. Many thanks for you help! Reviewed on: 12th June 2024
Simon F's avatar
Simon F

I do all my banking online with Saffron and it is ea...

5
I do all my banking online with Saffron and it is easy, saffron do reward customers who are loyal with some market leading interest saving rates. Any queries are usually sorted within 24 hours. I would certainly recommend to friends and family. L would just like to add that i do all my banking online as i dont live in the area. Reviewed on: 12th June 2024
Jason R's avatar
Jason R

Disappointing maturity process

1
It’s very poor that you can not give maturity instructions in the mobile app. Gives the impression that you are purposely making it difficult to take money out. Reviewed on: 12th June 2024
Rachael G's avatar
Rachael G

Sorted now!

4
!st time with Saffron. I got my ID, Ref. all mixed up. I had to Phone & got a very good lady who sorted me out, I am very Non Tech!!! Reviewed on: 12th June 2024
Mary M's avatar
Mary M

Attended the Bishops Stortford office for a coffee a...

5
Attended the Bishops Stortford office for a coffee and cake morning and was delighted to go in with my investment currently earning 3% and come out with it being transferred to an ISA paying 4.3% tax free. Had not considered it before and was absolutely thrilled with the advice that I had received. Reviewed on: 12th June 2024
Peter A's avatar
Peter A

Online chat person was useless.

1
Online chat person was useless. They said they would set up my new account but failed. Also they Promised to send email and transcript of chat but nothing happened. Reviewed on: 12th June 2024
E M's avatar
E M

It was very easy to open a savings account, otherwis...

5
It was very easy to open a savings account, otherwise I wouldn't have done it. Staff at Saffron are always polite and knowledgeable, that's why I chose them, even though there are higher interest rates elsewhere. Reviewed on: 12th June 2024
Madeleine S's avatar
Madeleine S

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