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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3805 reviews)

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4.52

Based on 3,805 reviews, last reviewed 12th Feb 2025

12% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Excellent customer service Jess was a friendly, knowledgeable and business-like. She dealt with my queries efficiently and promptly. The phone was answered quickly. Thank you. Reviewed on: 12th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3805)

Fantastic Service from Stacey

Stacey was very pleasant and knew her stuff Was such a relief to be able to converse with a “ human” and not have to go through endless automated robots! Well done Stacey, you are a credit to the Society. Thank you. Reviewed on: 30th September 2024

Support excellent.

Support excellent. The fact my rainy day account was locked as, I had not used it, with no correspondence was a surprise. Interest rates are lower than some others Reviewed on: 30th September 2024

Good experience

I was helped by a lady named Chi (hope I've got that right). She was very friendly and helped me through the process of transferring money and opening a new regular saver. There was some humour in our conversation which was very good to have, Reviewed on: 30th September 2024

Far distanced customer experience

I found out about you on money supermarket and therefore live away from your branches. Your kind phone staff have always sent me the forms I needed to complete and thoroughly explained everything on the phone to me. Reviewed on: 30th September 2024

always helpfull.

always helpful take care to make sure I understand my savings plan and the staff are really good looking..... Reviewed on: 30th September 2024

Easy to use online with great layered security

i like using the online app, easy to use with great layered security Reviewed on: 30th September 2024

was very quick once I had forms in and books were ve...

was very quick once I had forms in and books were very quick thank you very much Reviewed on: 30th September 2024

Staff were helpful and sorted out my issue.

Staff were helpful and sorted out my issue. They clearly wanted to make sure it was resolved Reviewed on: 30th September 2024

Customer service was friendly and quick

Customer service was friendly, helpful and patient; and had zero waiting time even on a Saturday Reviewed on: 30th September 2024

FANTASTIC CUSTOMER SERVICE

I had a large amount of funds going into my account and Debbie at the Royston branch couldn’t have helped me enough she was amazing as the funds hadn’t gone straight into my account but she investigated and told me what was happening and resolved everything could have asked for better customer care thank you Reviewed on: 28th September 2024

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