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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7217 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7217)

personal touch always welcome.

personal touch always welcome. Everything done over the phone. Reviewed on: 25th March 2024

An easy straightforward process

It was an easy straightforward process opening the account. The online portal is easy to navigate. Customer service over the phone is quick to answer and deals efficiently with the query. Reviewed on: 25th March 2024

Spoke to customer advisor who was helpful and dealt...

Spoke to customer advisor who was helpful and dealt with my savings maturity Reviewed on: 21st March 2024

It was slowed down by the bank rejecting my cheque a...

It was slowed down by the bank rejecting my cheque as it had a very small error which I had initialled! Reviewed on: 21st March 2024

The staff were helpful (Jill), polite and cheerful.

The staff were helpful (Jill), polite and cheerful. Reviewed on: 20th March 2024

Excellent staff service

Staff always polite helpful knowledgeable, lookafter you to ensure you are content with any transactions made. Reviewed on: 20th March 2024

Computer say no

I had difficulty logging into my a/c last week and had to phoned customer services. The person I spoke to (Kendra) was polite and helpful but it was clear that there was something wrong with your IT systems as even after being sent a new password, the system refused to log me in. I felt I had no choice but to close the a/c and asked for my money to be transferred to my current a/c. Even this was not straightforward as your computer did not recognised my hsbc details (an account which I have held for over 30 years). Further inconvenience ensued whereby I had to send a copy of my bank statment. To cut a - very - long story short, the money has finally arrived in my a/c today, a week later, and I understand had to be made by manual transfer. Simply not good enough. Credit to Kendra though, she did her best. Reviewed on: 19th March 2024

Saffron as ever 5 star service.

Saffron as ever 5 star service. All members of staff efficient and friendly. Been using Saffron for many many years. Reviewed on: 19th March 2024

Very polite and friendly service

Very polite and friendly service Reviewed on: 19th March 2024

When I have contacted they have been very helpful.

When I have contacted they have been very helpful. Do however have a slight issue which I have tried to resolve using your secure message system but I feel I’m hitting my head against a wall, as I seem to be getting standard responses. Reviewed on: 19th March 2024

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