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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7217 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7218)

When I have contacted they have been very helpful.

When I have contacted they have been very helpful. Do however have a slight issue which I have tried to resolve using your secure message system but I feel I’m hitting my head against a wall, as I seem to be getting standard responses. Reviewed on: 19th March 2024

Staff very helpful and informative.

Staff very helpful and informative. Guided me through all of my issues. Reviewed on: 19th March 2024

Good service

Only one person serving the other one on phone, I had to wait longer than usual Reviewed on: 18th March 2024

Bank rules

I was disappointed that my first cheque was rejected by the bank., but understand even the smallest mistake - initialled - is rejected these days. Reviewed on: 18th March 2024

Prerecorded High Call volumes not SAFFRON Style.

Problem with logging on to account via one time pass code expiring too soon etc. 20 minute phone delay listening to ubiquitous prerecorded message re High Call Volumes. Unable twice to reply to Narina's call backs to my email. Still days later that irritating prerecorded message. Why not be SAFFRON and do your own more personal message? Even employ more staff? Fortunately 3rd call attempt was answered in seconds and faith in Saffron restored Reviewed on: 18th March 2024

Would Awful Complaint Response

Would give excellent feedback, but a problem caused by YOU was batted away when I complained. VERY poor indeed and puts me off. Reviewed on: 18th March 2024

Trainee staff

Their trainee staff should be monitored carrying out transactions and requests Reviewed on: 18th March 2024

Staff always very helpful and understanding on the p...

Staff always very helpful and understanding on the phone. Reviewed on: 18th March 2024

It is great to have human contact since all the othe...

It is great to have human contact since all the other banks closed. Reviewed on: 18th March 2024

Helpful staff.

Helpful staff. Savings rate good Reviewed on: 12th March 2024

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