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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7218 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7218)

This review is based on two experiences...

This review is based on two experiences in November my wife drew a cheque out to pay for a holiday we are convinced that this wasn't issued as she is so methodical, we went in to explain this but the way we made to feel subsequently we were on the verge of closing the account! but last week she went in and the cashier couldn't have been nicer pleasant and friendly the normal service we have with the society Reviewed on: 12th March 2024

Smooth & efficient

Smooth & efficient. My query answered quickly Reviewed on: 12th March 2024

System failure

I did have to request where my monies which should have been paid into my bank a count when my rgular save reached its term end. Most unusual having used this method of saving for many years with you in the past It was 3 days late and I was surprised that the error was on your part, the tranfer not having taken place, resulting in my new reg. saver account not opened either. However, it was rectified immediately. Reviewed on: 12th March 2024

Updates by phone

I had an excellent experience with updating my two accounts over the phone. This saved a great. Deal of time for me. Reviewed on: 12th March 2024

Wrong information!

Was not given full information despite having a third party signature in place for years. When my husband queried this, was promised a call back. This did not happen. I phoned up. Again promised a call back. Again this did nit happen. Had to phone again next day to finally get a sort if answer to thecquery Reviewed on: 11th March 2024

Good Service but poor rates for savers

The Saffron needs to keep its interest rates higher so it stands out from the rest. Why on earth have your rates gone down when the Bank of England rates have remained unchanged. Indeed they could go up given the economic situation Reducing rates was pre mature and I had intended to deposit some money with the Saffron at the end of the month but now have to look else where. I hope savers will not be exploited again as they were for the last 14 yrs, Keep your savings rates higher in order to keep customers not loose them Reviewed on: 11th March 2024

Very dissapointed with notice account savings rate.

Very dissapointed with notice account savings rate. I opened an 90 day account and almost immediatley the rate dropped to less than a normal savings account with you. Reviewed on: 11th March 2024

Customer service

Very efficient and very helpful! Reviewed on: 11th March 2024

Brilliant service nothing but praise for your staff.

Brilliant service nothing but praise for your staff. Reviewed on: 11th March 2024

Lovely people in the office.

Lovely people in the office. Local branch. Busy office, good to see. Office possibly needs a bit of a face lift, in the near future.. staff did what they said they would in the timescales hoven Reviewed on: 11th March 2024

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