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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7219 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7219)

3 months to transfer an ISA

3 months to transfer an ISA as unable to communicate with Lloyds Bank Reviewed on: 22nd February 2024

Interest updated

went in to Colchester branch, teller updated passbook for interest, left branch -could not be more simple Reviewed on: 22nd February 2024

Staff very helpful and explained everything.

Staff very helpful and explained everything. My financial adviser recommended you, I asked if he could sign a letter of authority on my behalf and I was told no because Saffron Building Society don't offer that service. Reviewed on: 22nd February 2024

Opened fixed bond one year ago in joint names.

Opened fixed bond one year ago in joint names. Account was opened with Applicant 2 as Applicant 1 & 1 as 2. I was told computer decides which applicant to name as applicant 1 regardless of how I chose to complete the application form. I asked why then did you have application forms reading Applicant 1 & Applicant 2 if the decision is left to the computer. I requested this be reversed - the a/c was closed & re- opened. Feb 24 a/c matured - I found names were still wrong way round. Again requested this was put right, £5000 sent to nominated bank a/c & bond re-invested. All forms were completed & sent. Upon maturity, the whole amount plus interest was paid to nominated a/c & bond account was left open with zero balance. I was told, once again, this was a computer error & I needed to arrange for the funds to be sent back. Therefore the computer decided to ignore my instructions & carry out a withdrawal for which your organisation holds no signed authority. However, the adviser would not carry out my request for a £5000 withdrawal without a signed authority from both applicants which I had to send by post, yet your computer could carry out a £25000 withdrawal with no authority & put it down to a ‘computer error’ - I did not transfer the funds back nor did I get a call back. Therefore if the customer is not valued why is the feedback important? Sorry if this is long, I have tried to stick to the main points leaving out many details. I feel disappointed and let down & now have no confidence Reviewed on: 21st February 2024

Reliable with great customer service

Reliable with great customer service Staff always very helpful,nothing is too much trouble Reviewed on: 21st February 2024

Problems accessing my online account

Previously I have been able to access my regular saver online and give my maturity instructions but this year I couldn’t log on. I saw that there was a problem with Safari but I wasn’t able to log on with Chrome either. Everyone I know who has a Saffron account has had to either phone or send a form in the post. I hope you manage to sort this out soon. Reviewed on: 21st February 2024

Personal Banking

My experience is always very good, especially as one can go into the branch and speak to a real person. Reviewed on: 21st February 2024

My grandparents recommended this account for me

My grandparents recommended this account for me Reviewed on: 21st February 2024

You seem overloaded and confused.

You seem overloaded and confused. You don't reply to e mail . Your are very helpful on phone but chasing your tails. For example because one account is on line and other branch only u created two identities for me then took z week or so merge them. The info and details in your stc letters is wrong and needs updating Reviewed on: 21st February 2024

Experience of contact with S B S

S B S provided clear and precise information when I opened two accounts for my grandsons. Accounts were easy to open. Interest rate was competitive. Friendly and efficient staff on the phone. Reviewed on: 21st February 2024

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