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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6720 reviews)

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4.83

Based on 6,720 reviews, last reviewed 6th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Excellent customer service on the telephone today wi... Excellent customer service on the telephone today with Lewis Hemingway. I love the app and it's functionalities, especially in comparison to other com... Read more Reviewed on: 6th June 2026

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Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6720)

Quick and efficient service

Saffron always respond quickly and efficiently when I telephone, or use the online messaging service. They pay attention to the wording of my queries, thus actually answer my questions, not 'brush off' with a standard reply. Reviewed on: 5th February 2026

Excellent service from the Brentwood branch

Excellent service from the Brentwood branch Reviewed on: 5th February 2026

Efficiency to the Max

Jodie Wilson was a complete star.. efficient and friendly, a complete asset to you Reviewed on: 5th February 2026

SOPHIA compentent, capable and confident.

SOPHIA - Needed for my daughter (recently turned 18 years old) to establish an understanding of savings accounts earning interest, and establishing the confidence to start speaking to financial institutions as a young person just beginning to earn money for herself, and making it work harder for her paid efforts in life! Sophia also helped me establish the status of my own savings and assisted with the login processes for seeing statements etc online. As always, Saffron are so approachable and keep things very clear and above all else, simple - it;s the simplicity of speaking directly to someone there which makes Saffron so appealing and reliable when one needs to contact them, and setting up products and moving money around. Sophia embodies the principles of patience and understanding with customers who do not "do" finance everyday. Reviewed on: 5th February 2026

Advice and assistance received via telephone call

I had held an obsolete savings account and wanted to transfer to a fixed cash ISA. Before contacting SBS I set up an ISA but could not see how to make the transfer of the balance of my existing account to the new account. I telephoned your representative who was able to give me excellent advice and make the necessary arrangements to enable the transfer to take place. The following day I went into the SBS app and the whole process had taken place. I was extremely pleased with the help I received. The lady I spoke to is a superb representative of your organisation. Many thanks Reviewed on: 5th February 2026

I'm 66 now and have been with Saffron Walden buildi...

I'm 66 now and have been with Saffron Walden building society since I was 18 .The staff have always been polite,friendly and extremely helpful, doesn't matter which branch I visit .What more can I say, except they make you feel important, they listening there's always a smile Reviewed on: 5th February 2026

brilliant helpful staff

brilliant helpful staff at halstead branch Reviewed on: 4th February 2026

Marvellous Zoe

Zoe was patient and helpful, completely solving my problem. Reviewed on: 4th February 2026

Very friendly, very helpful and offered excellent ad...

Very friendly, very helpful and offered excellent advice on new products Reviewed on: 4th February 2026

Great rates and friendly staff, I'm glad to have com...

Great rates and friendly staff, I'm glad to have completed an application in brentwood Reviewed on: 4th February 2026

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