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Saga: Car Insurance reviews

Name: Car Insurance
Rating: 4.84 (5325 reviews)

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4.74

Based on 5,325 reviews, last reviewed 23rd Oct 2024

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

good renewal price. dont rip you off good renewal price. dont rip you off Reviewed on: 7th September 2024

Latest lowest rating:

1

I wouldn't know where to start. I wouldn't know where to start.I started this claim in 2022 following a water leak. Communication is dire. I'm still awaiting a return call from Saga ... Read more Reviewed on: 23rd October 2024

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car Insurance reviews (5325)

Canceled policy

Was on holiday abroad and payment was cancelled and not collected when I came back I found policy canceled even though I paid by card the amount owing you still canceled it leaving me with no insurance also not happy with windshield policy as I have been waiting 2 months for them to complete replacement of screen they have put 2 screens in and still the adas system not working properly my time and money to travel 40 miles each time 120 miles in total so far they may be cheep but you will pay for it in the end trust me Signed a very disgruntled customer Reviewed on: 31st December 2021

Don't move to a different district

I was quite happy with Saga's quote for my car insurance until I decided to move home. I informed Saga that I was moving to a different area and I wanted them to change my address on my policy. I was expecting to pay a small administration fee for this service. Silly me !! I was then informed by Saga that there would be an extra premium of over £100 pounds to pay, despite the fact that I had moved from London to a lower risk area. Reviewed on: 3rd December 2021

Avoid like the plague.

At the time ( about four years ago ), I insured my car with Saga because they were the cheapest of the many quotes I'd checked out. You get what you pay for. In a subsequent accident, our car was deemed to be a write-off, primarily because the repair estimate included a number of items that were completely extraneous to the actual accident damage. After protracted negotiation, they agreed to have the car repaired, only for their appointed garage to do more damage in the course of carrying out the repair. When I had occasion to speak to them on the phone, it frequently seemed one hand never knew what the other was doing. When they ( eventually ) supplied copies of the estimates from the garage, the two estimates did not make sense with each other - a fact which they were never willing or able to explain. A lengthy complaints process resulted in a paltry payout of £200 in compensation for the appalling customer service I'd received up to that point; an additional £200 was offered when I threatened to take them either to the Ombudsman or to court. I took them to the Ombudsman, who ( surprise surprise ) sided with the insurance company, and the offer of an additional £200 compensation was upheld. Despite the decision of the Ombudsman, it was another six weeks before I finally received that cheque. I can tell you that the £400 total compensation was but a fraction of what would have been justified by the amount of time spent on e-mails, phone calls and letters, not to mention the damage done by their own appointed repairers. If you insure your car with Saga, be prepared to end up dealing with the Ombudsman, and be prepared for the fact that that process alone will take anywhere up to a total of two years over and above the original complaint process. Be aware also that the Ombudsman will almost always side with the insurer, and regardless of this, they have no actual power to enforce their decisions in any case. On your own head be it. Reviewed on: 8th November 2021

Excellent Company

Great company, excellent customer service, nothing is too much trouble, and great cover levels with price protected options for a more secure future. Reviewed on: 21st October 2021

Very knowledgable staff with reasonably priced policies

Staff are always so friendly and knowledgable. Policies are very reasonably priced. Reviewed on: 12th October 2021

Efficient & friendly service

Great company great service when needed to claim Reviewed on: 12th October 2021

Excellent cover

The policy is very comprehensive and the offer of three years at a fixed price makes it good value for money. The service received on the telephone is always courteous and helpful. Fortunately, however, I have not yet had to put it to the real test of making a claim. Reviewed on: 10th October 2021

Why not insure with the Best

Excessively pleasant and efficient Staff and very competitive pricing. Why would you not insure with a Company that always go’s the extra mile to keep you happy. Reviewed on: 10th October 2021

Reliable company

Always found them to be extremely helpful when giving advice on any aspect of insurance. I have always found them to be professional. Reviewed on: 10th October 2021

Up front information. Straightforward.

So easy to get a three year deal. Reviewed on: 9th October 2021

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