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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Incident & Reponse

Had an accident 2 years ago and the Saga Call Centre staff were informative and helpful throughout the process. Receiving regular texts and emails advising of progress and clear details of who to contact for any questions or concerns. When I did have to call, the staff were supportive and knowledge in resolving questions. Reviewed on: 15th August 2025

Saga are easy to deal with.....

Saga are easy to deal with and always pick up calls timely. They look for ways of helping you and nothing is too much trouble. Reviewed on: 15th August 2025

Goowin the award renewal process.

Good renewal process. not too complicated and staff always very helpful Reviewed on: 15th August 2025

Excellent service when needed in an emergency.

Excellent service when needed in an emergency. Reviewed on: 15th August 2025

Insurer for older drivers including European driving.

Will insure older drivers for domestic and European driving when many well known competitors will not even if you have been a loyal customer for many years. Reviewed on: 15th August 2025

Always very helpful and deal with any queries quickl...

Always very helpful and deal with any queries quickly and efficiently. Reviewed on: 15th August 2025

everyone was very helpful when i had an accident the...

everyone was very helpful when i had an accident they did eveything for me. Reviewed on: 15th August 2025

Great Service

Never had a problem. any time I have to renew it's so easy. Reviewed on: 15th August 2025

Very good customer service.

Have always had very good customer service. Very polite, helpful and easy to do what I have to do. Reviewed on: 15th August 2025

My car had panoramic sunroof, Saga was 1 company tha...

My car had panoramic sunroof, Saga was 1 company that clearly covered this. I've since changed my car and customer service made swapping over my insurance very simple. Reviewed on: 15th August 2025

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