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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9562 reviews)

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4.83

Based on 9,562 reviews, last reviewed 16th Jul 2026

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Good value insurance for today’s market offering val... Good value insurance for today’s market offering value at an affordable price Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9562)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Great service provider

My wife has been with SAGA for a couple of years. Her renewals were cheaper than comparison sites. Their quote for me was also very competitive Reviewed on: 14th August 2025

Just one minor complaint, they charge for change of...

Just one minor complaint, they charge for change of address Reviewed on: 14th August 2025

Very informative and helpful staff

Very informative and helpful staff Reviewed on: 14th August 2025

good deal

brill customer service, I was dealt with efficiently and courteously Reviewed on: 14th August 2025

I needed to amend my policy details just before rene...

I needed to amend my policy details just before renewal. I spoke to customer service, who very helpful and polite Reviewed on: 14th August 2025

For older drivers very competative terms

For older drivers very competative terms Reviewed on: 14th August 2025

Great service

Gave me a good price on renewal and beat a quote on another vehicle! Spoke to person which helped ! Reviewed on: 14th August 2025

The customer service is superb!

The insurance is very comprehensive and proved invaluable when I was recently involved in an accident. But, most importantly, the customer service team across the board were professional, patient, supportive and kind during a time that was quite stressful for me. I cannot thank them enough. Reviewed on: 14th August 2025

Accident Cover

Unfortunately I was involved in an accident last year.Saga's help was clear and concise. They dealt with any real problems and smoothed out any particular problems.The other parties were most impressed with my insurance company and asked who they were. Even though I was at fault they were there to suport me. Only complaint is that I didn't like the huge increase in my payments !! Although I am aware that this happens with all companies. Reviewed on: 14th August 2025

I took 3 yeartook surance cover

I took the 3 year fixed price insurance cover which I find very affordable. It gives me peace of mind that I won't have a shocking increase for another year Reviewed on: 14th August 2025

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