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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

99% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Reliable, easy and affordable.

Reliable, easy and affordable. Claims dealt with quickly. Good customer service. Love the saga email updates Reviewed on: 13th August 2025

Sadly had my first accident recently and I was in sh...

Sadly had my first accident recently and I was in shock and upset With the help of my son in law we answered what the person on the phone was requesting They put me at ease straight away and were very kind and reassuring. They calmed me down.Couldn't have asked for more!! Reviewed on: 13th August 2025

Great insurance I have been with them for years grea...

Great insurance I have been with them for years great customer service and very professional Reviewed on: 13th August 2025

Insurance tailored to fit desired price range.

For the first time ever I “shopped around” to get an idea of my desired price range. Wishing to stay loyal to Saga I then spoke to one of their staff who tailored the price of insuring my new car to fit my expectations. Reviewed on: 13th August 2025

EASY ACCESS TO HELPFULL & KNOWLEDGEABLE STAFF

EASY ACCESS TO HELPFULL & KNOWLEDGEABLE STAFF Reviewed on: 13th August 2025

I HAVE HAD A SAGA CAR INSURANCE POLICY FOR MANY YEARS.

I HAVE HAD A SAGA CAR INSURANCE POLICY FOR MANY YEARS.IT IS EASY TO SPEAK TO ONE OF THEIR STAFF AND I HAVE ALWAYS FOUND THEM VERY FRIENDLY AND HELPFUL Reviewed on: 13th August 2025

Used Saga for years as my car insurance provider as...

Used Saga for years as my car insurance provider as I trust this company & the price is fair also Reviewed on: 13th August 2025

The understanding insurer

Extremely pleased with common sense handling of senior citizen's car insurance. In fact, have recommended you to friends of a certain age, at least one of whom, has been in touch with you. Reviewed on: 13th August 2025

Easy access to documents and easy to use site

Easy access to documents and easy to use site Reviewed on: 13th August 2025

Fantastic customer service.

Fantastic customer service. Always willing to go a bit further when renewals are due. Reviewed on: 13th August 2025

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