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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

98% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

first class especially when chatting on phone

first class especially when chatting on phone Reviewed on: 13th August 2025

Great customer service on the phone when it played u...

Great customer service on the phone when it played up online trying to take out new car insurance. Best value for money by a long shot! Friendly and supportive advice. Reviewed on: 13th August 2025

Good all round

I have had good service with saga for 4or5years Reviewed on: 13th August 2025

Excellent Customer Service

The service I received after having a car accident which was not my fault, they worked through a great process, communicated extremely well and the result was excellent Reviewed on: 13th August 2025

HAPPY CHAPPY.

Been happy with Saga for several years, especially following a minor car park bump, they handled everything and I didn't lose my NCD. My 3 year fixed price worked well in my favour when the cost of insuring a Range Rover went through the roof, mine stayed the same. Reviewed on: 13th August 2025

Great website, easy to understand, Competitive prici...

Great website, easy to understand, Competitive pricing and comprehensive cover. Reviewed on: 13th August 2025

The best

Easy to set up customer service was excellent new my needs and sorted it for me well done Reviewed on: 13th August 2025

Saga Great so Saga

Staff always very polite helpfully and explain everything Reviewed on: 13th August 2025

Documentation always clear

Documentation always clear and received well in advance of renewal. Reviewed on: 13th August 2025

a good car insurance company

never had a problem - friendly service Reviewed on: 13th August 2025

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