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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9560 reviews)

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4.83

Based on 9,560 reviews, last reviewed 24th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

New to Saga, but impressed

I’ve only been with Saga for 1 year, but it’s been the easiest to navigate, I made a claim for my windshield and it was all so easy, one call and the windscreen company was calling and attended the next day to my home and replaced my screen, no messing it was all done in just over 24 hours Reviewed on: 21st July 2025

the staff were amazing and really helpful and knowle...

the staff were amazing and really helpful and knowledgable Reviewed on: 21st July 2025

STAY CLEAR OF SAGA.

STAY CLEAR OF SAGA. 14 months spent trying to sort out a straight forward shunt where van ran into my parked car with 3 family members on board.TP agreed he was responsible. 2 months later received policy invite. I Hit parked third party and 183% increase in premium. Complained twice adding photos. Sent complaints off for investigation. WHY? Photos were conclusive. 2 weeks later need to insure my car with anybody but Saga. Contact Saga to check if accident details had been updated. No. Asked agent to update description. No. But then suggests I take out another policy with .Saga. Left it to him. Insured with LivVic. To be on safe side, told agent of claim and not surprisingly 50% increase. Investigations by Saga a waste of time with senior exec reporting claim was an error (that somehow got worse during investigation and Saga stood by premium. Basically I had insured with another and she couldn't care a. toss. Contacted Ombudsman. Turned out to be as bad as Saga and extremely bias in that they could see Saga had done no wrong. Asked about Saga agent who wanted to sell me a policy. Said it was just a mock up. Showed them emails. No comment. In meantime Ombudsman agreed with Saga that there was no reason for them to recompense me for additional premium that was solely down to Saga failing to remove the false description from my policy. Who is the biggest criminal? My report is unbelievable, but genuine. Thank you for reading. Reviewed on: 18th July 2025

I think the price is a winner for me.

I think the price is a winner for me. Reviewed on: 18th July 2025

Simply the best

Quick and easy to go from quote to policy. Nothing hidden, all information is clear and easy to understand. Reviewed on: 18th July 2025

Amazing saga

We they gave me the amazing price for my car insurance,I couldn't believe how good price they gave me ,thank you saga Reviewed on: 18th July 2025

Great people on the phone, really listened to me

Great people on the phone, really listened to me Reviewed on: 18th July 2025

Replace a car key 3 hours on phone not a clue after...

Replace a car key 3 hours on phone not a clue after speaking to 9 people who should be sacked .8 years with this incompetent lot still no further 24hours later quick to take your money .do not touch with a barge pole you will be sorry .DISGUSTING SERVICE Reviewed on: 15th July 2025

Always competitive on price year on year.

Always competitive on price year on year. Easy options to deal with any queries either on the phone or online. Reviewed on: 26th June 2025

Saga. Is human centric

Having used more than a dozen different providers for vehicle insurance across thirty years nobody has even come close to Saga. You are treated as a human being. Not a policy holder and never a number. Value for money is the service and experience received as well as the price paid for the products Reviewed on: 14th June 2025

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