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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

97% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Why Am I Waiting On The Phone

Used Saga for a number of years with no problems. The price was good and the customer service ok for this day and age. However, my car insurance is coming up for renewal and it’s increased from £450 to £726. What’s worse is that it’s on one of these three year auto renewals and given the price I don’t want an auto renewal without talking to someone. Been trying to get through for the third time, each time it’s been over 25 mins. This time been waiting on the phone for 38 minutes so far. Can this really be called Customer Service. I think not, more like trying to deliberately ignore your long standing customers. It a joke!!!!!!!!!!!!!!!!!. Reviewed on: 13th September 2023

No Saga best price and cover!

Got a 3 yr deal on my Car Insurance same price for 3 years. No increases in premium or costs. Will be sad when the 3 years end. Reviewed on: 8th September 2023

Very Disappointed

I have used Saga insurance products for years for Home, Travel and Car and always found them fantastic. Unfortunately, we had an accident in our car recently and Saga handed us over to the mercies of AXA who are the underwriters. They have been abysmal. It has taken us almost three weeks to get to the stage where the repairs can be carried out. They asked to collect the car this afternoon and I made it abundantly clear that I could not be left without a car as we are going away on holiday on Monday. The car is driveable and so we would have just about managed with it until we got back. Our policy states that we are entitled to a guaranteed replacement car. They said that it shouldn't be a problem but they could not organise the replacement car until our car was collected. Within half an hour of collection they emailed me to inform me that they were not going to provide a replacement car - even though it states guaranteed on the policy - because they don't provide cars for holiday use. They must have known that before they picked up the car and we would have asked them to wait to collect the car until our return. They have left us stranded, I am a Blue Badge holder, we are both elderly and they do not care. Disgusting service and basically downright lies. Reviewed on: 7th September 2023

Bad Customer service

Suspended my account on another site. No wonder Saga get high scores when bad reviews aren't published. Twice I waited 25 minutes to be hung up on. No answer to my complaint Reviewed on: 5th September 2023

64% mega-hike in car insurance premium

Saga increased by premium by 64%, over £200! Are they having a laugh? If thats not bad enough they have still charged my credit card even through I cancelled it !! Went to Axa and got better cover for only £30 more than last year. Will never have any dealings with this bunch of thieves again. Reviewed on: 5th September 2023

Rediculous high price increase

Last year my insurance was £271 the renewal this year was £809, no claims or convictions looked elsewhere and saved nearly £500. Reviewed on: 5th September 2023

A very responsive Insurer

Always found someone to talk to who was able to answer my question. Generally response time was very quickly. Reviewed on: 30th August 2023

3 year fixed price

last year I should have had an automatic renewal of my 3 year fixed price. They did not renew as I had not informed them of my redit card renewal and I had to pay the new increased price pus service charge. This year the price is the same as last year but despite several attempts to renew online after receipt of my renewal letter I am unable to do so as my docs. are temporary unavailable. I have tried numerous times to phone but such a long waiting list. SAGA for the ederly? Do they not realise minutes or more wasted are so precious. Reviewed on: 27th August 2023

They do not answer the phone

I spent 30 minuets waiting for a call connection then gave up. I tried again and got the same result. Discussing!!!! Reviewed on: 25th August 2023

Saga is Super

I have always liked dealing with Saga. They are very helpful and informative and also you don't have to wait for hours to speak to someone. Reviewed on: 25th August 2023

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