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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9560 reviews)

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4.83

Based on 9,560 reviews, last reviewed 24th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

They do not answer the phone

I spent 30 minuets waiting for a call connection then gave up. I tried again and got the same result. Discussing!!!! Reviewed on: 25th August 2023

Saga is Super

I have always liked dealing with Saga. They are very helpful and informative and also you don't have to wait for hours to speak to someone. Reviewed on: 25th August 2023

Paying for what we don't have

A 40% increase this year which appears from the paperwork to be to provide for extra costs associated with Electric Vehicles. We have a 20+ year old ICE car and the renewal left us a relatively short time to look elswhere. Reviewed on: 23rd August 2023

Yearly increase in premium

In my second year my premium was increased significantly but I stayed with the company as I was in the middle of a house move and it was one less thing to deal with. I have now read horror stories on line as to how much premiums have gone up this year with SAGA so I await with Fred this year’s quote, will certainly change provider if there is a big increase. Reviewed on: 23rd August 2023

They are the best choice

I took out my car insurance through saga because of the three year fixed price at aged 69 car insurance tends to go upward after 70 so fixing the price seemed a good idea and it certainly looks that way judging by prices this year . Reviewed on: 23rd August 2023

Expensive

Very expensive for pensioners '!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 22nd August 2023

How do you speak to a representative

Dreadful experience. At present I am trying to speak to a representative. My phone is showing 42 minutes. This is the 4th time I have attempted to get through.I phoned at 8 30am when they first open and was informed that by a recorded message that we are extremely busy and there would be a 20 minute wait. They are Impossible to make contact with Reviewed on: 21st August 2023

Superb customer service

Always able to speak to someone and almost always without a long delay. They care about customer service as they want you to review them after each phone call. Innovative 3 year fixed price motor insurance product. Reviewed on: 18th August 2023

5 stars

Deaf friendly user and very helpful to use our accessible which is very happy service Reviewed on: 28th July 2023

Most annoying car insurance company I've ever come across

My car was hit while it was parked. The accident was witnessed. The driver admitted liability for the accident. Details were exchanged. Having fully comprehensive insurance and wanting my car repaired ASAP I started a claim on my insurance company (SAGA) giving them all the details and proceeded to get three quotes. After about two days I received a telephone call from the third party's insurer who agreed that their client had admitted liability, and would like to deal directly with me. Because I had already started the claim process I said I preferred to claim via SAGA. Quotes were sent to SAGA. I heard nothing from SAGA, no phone call, no e-mail. After about a week I called them, a frustrating experience taking far too long, in which they blamed some other department for the delay, and did precisely nothing. This cycle continued for about another 7 weeks. No communication at all from SAGA. My recommendation, don't use SAGA for anything. Reviewed on: 28th July 2023

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