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Saga: Car insurance reviews

View other Saga products
4.83
Based on 9,560 reviews, last reviewed 24th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026
M E's avatar
M E

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026
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Linda
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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car insurance reviews (9560)

Do Not Deal With This Company

1
You need to speak to them, after listening to the excuses about how the global situation is affecting the industry, you wait for an hour on the phone. Your call is finally answered by someone who tells you they can register a call back for you in 24hrs, they cannot escalate or contact anyone else. You register for them to call you back, THEY DON'T CALL BACK. REPEAT AND REPEAT.. Reviewed on: 15th August 2022
Colin Evans's avatar
Colin Evans

Car Insurance

5
Value for money cover and efficient service Reviewed on: 12th August 2022
Paul Davies's avatar
Paul Davies

Very professional

5
Today I simply needed to inform Saga of a change to vehicle and hence registration plate update. The person I spoke to was very professional and the service was excellent. Unfortunately I didn’t get his name. First class customer service. Reviewed on: 1st August 2022
taylor_s42@sky.com's avatar
[email protected]

Fixed Price Guarantee

4
Brilliant idea to fix price for a number of years as it saves time having to review offers annually. Reviewed on: 19th July 2022
Wile E Cayote's avatar
Wile E Cayote

Car troubles

4
Car bumped the person who bumped me was also with saga caused confusion with paperwork garage recommended was hopeless,saga awarded damages because or unacceptable delays Reviewed on: 18th July 2022
robert corbett's avatar
robert corbett

Car troubles

4
Car damaged by other driver garage car was repaired at were a nightmare, Saga understand my complaint and generated a fair money settlement because of delays and paperwork errors. Reviewed on: 18th July 2022
robert corbett's avatar
robert corbett

A complete let-down

1
I have always thought that Saga was a trusted name in insurance. However after the treatment I have received over the last three trying to settle a claim after someone crashed into us I cannot express anything but disappointment. Saga washed their hands completely of the case, referring us to their underwriters who bogged us down in a lengthy legal dispute even though the other driver admitted full responsibility. Reviewed on: 16th July 2022
Stephen Brown's avatar
Stephen Brown

Decent cover

4
OK and as I am lazy and they have good customer service I continue using. Reviewed on: 12th July 2022
David McGregor's avatar
David McGregor

Just can't speak to them

2
I had an accident on Saturday. Reported it on Sunday and got a claim number. Told I would get a call on Monday. Now Thursday. Despite emailing them (No reply) and calling (told very busy, call back later and the line goes dead). So Far ZERO customer service. Reviewed on: 30th June 2022
Scott LAnglands's avatar
Scott LAnglands

Shocking service

1
One of their customers hit me. I’ve won my claim and been chasing my access for 5 WEEKS!! They ignore my emails and trying to speak to someone on the phone is IMPOSSIBLE. Good luck to anyone that takes out a premium with them or god forbid has an accident with their terrible drivers. Matter is still ongoing and I’ve now had to formally complain. Awful service. I’d recommend my insurance AGEAS-amazing. Saga? TRAGIC. Reviewed on: 10th June 2022
Em's avatar
Em

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