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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9560 reviews)

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4.83

Based on 9,560 reviews, last reviewed 24th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

The worst customer service

All fine until I claimed for a windscreen replacement. They sent National Windscreens to do the work. Heavy handed fitter damaged my car dash while doing the job. Subsequently denied it of course. Saga said it wasn’t their problem and there was no basis for me to claim on my insurance for the damage their agent had inflicted. Outrageous. Reviewed on: 6th June 2022

I would give them no stars if i could

i would give saga no stars if i could,i had my catalytic converter stolen from my vehicle on 31st march and gave them details same day,they told me my car would be a total loss as it was an old car and i couldnt have a courtesy car as it is a theft,i have been phoning and emailing them to no avail eventualy engineer came out 28th april and looked at it and took pics and said it would be total loss,since then i have been calling aprox 40 times all i get is a message saying due to global events they cant answer the phone and email says they will get back to you but they never do,i'd like to know what global events are stopping them answering the phone or email for a total loss claim yet they answer the sales line no problem,i have now been waiting over 2 months with no car like a prisoner in my own home,cancelling appointments then rebooking and rebooking again,i would never use saga again. Reviewed on: 4th June 2022

Atrocious poor sevice

That do not answer the phone or reply to e-mails unless they are taking your money avoid this company at all cost. Their service is at best atrocious, you have been warned.move on to a decent company you won’t regret it Reviewed on: 25th May 2022

Atrocious poor servce

Do not get involved with saga car insurance, when you need them they do not answer the phone or e-mails unless they are taking your money, their service overhaul is atrocious,you have been warned Reviewed on: 25th May 2022

No fault accident claim

I must let people know about the atrocious service received when another car ran into my wife's car. It's been a week now and still no further forward. the automatic help line tells you to send an email and then automatically cuts off. Now 3 days later and still no response to the email. Disgusting service ! Reviewed on: 21st April 2022

Unbelievable

Renewable premium quotation more than doubled from approximately £500 to £1,050. Reviewed on: 8th April 2022

Very poor customer service

Renewal quote is double the amount of other companies with the same cover Reviewed on: 4th April 2022

Poor service

My car has been repaired by one of there approved garages independently inspected due to bad workmanship still not been sorted out numerous calls now gone to the FCA ombudsman Reviewed on: 1st April 2022

Totally rubbish

After being a customer for over 10 years to have my renewal quote more than double total rip off Reviewed on: 1st April 2022

will not be using again

I sold my car, so cancelled my policy with saga. They then charged me fifty pounds to cancel plus a further twenty five pounds non refundable admin fee i apparantly paid when i set the policy up! Well goodbye saga, thats the last time you will have the opportunity to rip me off Reviewed on: 10th March 2022

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