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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

71% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

helpful

great customer service, prices OK, all good Reviewed on: 29th September 2021

Excellent customer service

I hate talking on the phone but the guys at Saga made getting insured a positive experience and when unfortunately I had to make a claim, everything was well organised and communicated and made me feel like I wanted to stick with Saga for a long time Reviewed on: 29th September 2021

Saga car Insurance

I like the fact that you can get through on the phone and talk to someone in English. (I Am not racist) very easy to sort out any problems. Reviewed on: 29th September 2021

all quick and easy

After many years finally decided to move my insurance and this fitted the bill Reviewed on: 29th September 2021

Excellent service and value

Easy to use website and telephone call centre always very helpful. Reviewed on: 29th September 2021

car insurance

Very easy to deal with a fair price very good service Reviewed on: 29th September 2021

Five year promise.

Excellent policy at a very competitive price. Reviewed on: 29th September 2021

Customer friendly

Very easy to take out insurance or make amendments. Operators spend as much time as you need to get everything right. Reviewed on: 29th September 2021

Car/house insurance

Always have been with the cost, and more importantly, you can speak tp a person about any problems , always very helpful. Reviewed on: 29th September 2021

Best insurance company

Very good company to deal with and very reliable Reviewed on: 29th September 2021

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