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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

71% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Superb value for money.

Very clear information. No hassle. No giant price hikes. Reviewed on: 29th September 2021

Best Car Insurance Service Provider

It is so great to actually speak to an intelligent UK based person on the phone, without being forced to press endless buttons. Reviewed on: 29th September 2021

Great policy which allows me to change vehicle with no charge

Would highly recommend Saga to anyone for their house/car insurance Reviewed on: 29th September 2021

Always been fair.

The dealings I've had with Saga have always been been handled with speed efficiency and professionalism including a claim against another driver. Reviewed on: 29th September 2021

Good insurance provider

I've been with Saga a number of years, and find there advisors knowledgeable about al the products I have wanted to know about. You talk to real people and they can tailor make their products. Reviewed on: 29th September 2021

Excellent customer service

Saga were professional polite and very quick and kept you aware every step of the way for a claim Reviewed on: 29th September 2021

FRIEDLY AND RELIABLE

HAVE ALLWAYS BEEN HELPFULL AND POLITE Reviewed on: 29th September 2021

Excellent service and value

Every time I contact Saga, I always get top quality service. Everything well explained with no pressure. Reviewed on: 29th September 2021

Excellent customer care

Needed some advice from the customer care team… very efficient and mindful to my needs. Great service and answered immediately. I was not kept waiting. I would recommend this company to anyone looking for a great caring service. Reviewed on: 29th September 2021

Excellent

Car accident last year when someone rear ended me, car write off, with all the trouble this caused me Saga were excellent from start to finish. Quick and efficient. Reviewed on: 29th September 2021

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