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Saga: Car Insurance reviews

Name: Car Insurance
Rating: 4.84 (5325 reviews)

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4.74

Based on 5,325 reviews, last reviewed 23rd Oct 2024

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

good renewal price. dont rip you off good renewal price. dont rip you off Reviewed on: 7th September 2024

Latest lowest rating:

1

I wouldn't know where to start. I wouldn't know where to start.I started this claim in 2022 following a water leak. Communication is dire. I'm still awaiting a return call from Saga ... Read more Reviewed on: 23rd October 2024

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car Insurance reviews (5325)

Review of the Saga, Car Insurance:

A very responsive Insurer

Always found someone to talk to who was able to answer my question. Generally response time was very quickly. Reviewed on: 30th August 2023

Very poor

My car was hit whilst parked and the third party has admitted fault. 4 and a half months later I'm still without my car and everytime I ring I'm messed around and told to contact IMSolutions or enterprise. This is very bad for peoples mental health, taking hours to get through on the phone to absolutely no where. Frustrated is an understatement. Reviewed on: 10th October 2022

Managed my own claim

Had my catalytic converter stolen. SAGA were unable to find anyone to repair my car which wasted over 2 months. I had to find a specialist to quote for repair. SAGA disputed costs and used a 3rd party to provide an unrealistic estimate. I complained of poor service and won compensation. After over 3 months I shipped the car to a repairer. A consequence of delays was additional damage (locked brakes) which eventually SAGA agreed to pay for. Car off the road for 130 days. Appalling service. Reviewed on: 7th October 2022

Avoid SAGA car insurance. Better still avoid all SAGA products

My car was hit while parked, over 6 weeks ago. The person who hit it accepted responsibility, his insurer was happy to pay out. (they called me a few days after the accident!) My own insurer, SAGA, has done very little, failed completely to keep me informed and take forever to answer their telephones. Today the garage advised me that they had received authority to repair my car a few days ago. News to me. Tomorrow I go away on holiday, it will be without my car. I am not pleased. Reviewed on: 5th October 2022

The worst service you can imagine

A straight forward claim, third party accepted liability, SAGA never respond and only put you onto another department, who do not help at all, six weeks now without a settlement. They are actually affecting the mental health of innocent people. Reviewed on: 5th October 2022

The worst EVER insurance company.Ever...

Had a lady hit the back/side of my car. Said it was all her fault and not mine. A truck driver saw the whole thing and said he was happy to be a witness. He had 4 cameras on his truck to back this all up. Simple insurance claim, yes? NO. 6 Weeks later and after me making 17 phone calls, I am still waiting for this sorry mess to be sorted out. I still have a broken car on my drive. It still leaks water every time it rains. I have had no courtesy car and no money. I paid for Fully Comp insurance in full and have had nothing in return apart from heartache. Don't go with these fools. Spend the extra few quid and go with another company. Reviewed on: 29th September 2022

Useless

Difficult to obtain insurance on.monthly basis was rejected whilst all other insurers I managed to get insurance not sure what criteria they use Reviewed on: 15th September 2022

Good renewal price

Gave the best price for renewal, even as existing customer. Reviewed on: 13th September 2022

Fair

Kept my car insurance at the same level for three years. Very fair. Reviewed on: 13th September 2022

Terrible claim service

My 86 year old sister was burgled and her car stolen on 22nd July ironically while she was on a Saga River Cruise. As of today no settlement has been made to her claims. Totally incompetent organisation unless they are trying to sell insurance or holidays. Reviewed on: 12th September 2022

No stars at all, completely useless company

Car hit while parked. The third party admitted fault. I have fully comp. insurance with SAGA. I originate a claim and provide all details requested. I hear nothing from SAGA, no telephone calls, no emails. I did get a call from the third partys insurer! I contact SAGA again, they take forever to answer the phone. They request more photographs which I supply. Still no responses from them. I contact them again, and they want yet more photos of the inside of the car, which they did not ask for originally. A simple replacement of a damaged wing that I expected to be fixed within two weeks still waiting on SAGA. Never buy any of their products. They appear totally incompetant. Reviewed on: 12th September 2022

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