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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Very professional and fair prices.

I have been a customer for many years and have been satisfied with their performance. Reviewed on: 11th September 2020

Great customer service

Excellant car insurance renewal, the same premium for three years and very reasonable cost. Reviewed on: 11th September 2020

Top Service

Quick efficient call handling with a friendly personal approach to all questions! Reviewed on: 11th September 2020

Car insurance

Always helpful when phoning good value for money and great cover Reviewed on: 11th September 2020

Good value

Generous time period for European travel. Reviewed on: 11th September 2020

Excellent service

Was going to cancel my car insurance and ended up taking insurance for 2 cars instead thanks to good service. Reviewed on: 11th September 2020

Great service

Matched rivals offer so rally pleased to stay Reviewed on: 11th September 2020

Excellent value for money

Always helpful and straightforward to deal with. Two years car insurance for a fixed price. Claim process easy for glass repair Reviewed on: 11th September 2020

Very helpful, & good value.

Very competitive rates, website easy to use, very good comprehensive cover. Helpful and friendly when I called them too. Reviewed on: 11th September 2020

Fantastic customer service

It's good to ring up and speak immediately to a human being. They explain things clearly with a knowledgeable friendly manner . Reviewed on: 11th September 2020

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