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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2710 reviews)

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4.69

Based on 2,710 reviews, last reviewed 9th Mar 2026

93% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

First Class Service. Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their appr... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2710)

Very helpful company

We recently had a fire and Saga were very helpful and approachable throughout the claims process. The staff that we dealt with were pleasant and nothing was too much trouble. Reviewed on: 27th September 2021

The Company knows our needs

The company know what we need and are ready to make adjustments if necessary! Reviewed on: 26th September 2021

Insurance home confidence .

Helpful staff Insure you cover everything you wish for the best possible price which stays the same for the next 3 years. Reviewed on: 26th September 2021

Very flexible customer support

Able to switch from home to landlord insurance very easily and cheaply ! Reviewed on: 26th September 2021

Saga an insurance company with integrity

I had an accident,spilling a tin of paint on to the dining room carpet.An inspector was sent to view the damage and authorised a very generous settlement to replace it. Reviewed on: 26th September 2021

Excellent customer service.

I have had my home insurance with Saga for quite a number of years now and a few years ago I had to make a claim which was dealt with speedily and stopped me from worrying unnecessarily. I was helped all the way through the process. You can't put a price on peace of mind. Reviewed on: 26th September 2021

Fair and competitive

British Call Centre, easy to understand website and documents. Fair to existing customers. Reviewed on: 26th September 2021

Fantastic, fast and caring

I was locked inside my property as handle had fallen off front door. Fantastic, fast response from Saga Insurance who kept in telephone contact until the engineer arrived. First class service Reviewed on: 26th September 2021

Excellent

We have been with for holidays, car and home insurance for quite a long time, so long in fact I can’t remember exactly when and have always found Saga very helpful. Reviewed on: 26th September 2021

never had a problem good communication

Had a problem solved efficiently & quickly Reviewed on: 26th September 2021

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