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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Home Emergency Cover

I had to contact Saga because of a leaking cistern. The Saga staff were helpful and professional. And they arranged for an emergency plumber appointment in under 4 hours . Great communication from the plumbing company too . Most impressed by the service. Reviewed on: 30th September 2021

Very helpful , friendly company

My claim dealt with quickly and efficiently Reviewed on: 30th September 2021

1st class

Whenever I've had to contact Saga whether it was for a recent claim or just for information I've always been treated with the utmost respect from what I believe to be one of if not the best companies Reviewed on: 30th September 2021

WELL AND TRULY WOULD NOT HESITATE TO RECOMMEND.

GOOD CUSTOMER SERVICE, GREAT PRICE WHAT'S MORE TO SAY. EXCELLENT. Reviewed on: 30th September 2021

No nonsense, comprehensive, clear and very competitively priced home insurance.

Searched around for a competitive product for our new self built house. Saga were the only company that provided a clearly worded and easily understood set of options on coverage presented via a great online platform. Understanding the options for cover were easy and selecting and signing up simple and clear. When I have talked to the helpline they have been very courteous, accurate and prepared to go the extra mile. Saga stand out in this day and age with a trustworthy, value for money, product and a serviced tailored to customer needs. Reviewed on: 30th September 2021

Great service

I had to make a claim for fire damage to my kitchen. Saga were fantastic and claiming was easy and quick and great customer service Reviewed on: 30th September 2021

Long-term cover

Saga have allowed me three years fixed price home cover - quite remarkable! Reviewed on: 30th September 2021

Good all round value

Competitive insurance that gives you that little bit extra Reviewed on: 30th September 2021

Always at the end of the phone !!

Helpful staff and good value for money, whats not to like! Reviewed on: 30th September 2021

Complete cover

Everything is covered even the tings you haven't thought of. Reviewed on: 30th September 2021

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