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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1075 reviews)

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4.86

Based on 1,075 reviews, last reviewed 8th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

No hassle No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes. Reviewed on: 8th February 2026

Latest lowest rating:

1

Impossible to get help A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody t... Read more Reviewed on: 13th October 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Travel insurance reviews (1075)

Don't be fooled

Saga travel regularly receives five star reviews from people who are astonished at how easy it to arrange, that is, how easy it is to hand their money over to Saga. When it comes to making a claim, however, invariably, one finds that the cover, the basis on which one took out the insurance in the first place, is an illusion. I took out travel insurance based on a summary of coverage which included 'Replacement flights up to £1,500' I received a 12 page policy document AFTER I had paid the premium, a fact in itself which must eventually lead to a challenge in the courts, in which there was nothing that could have led me to doubt that I was covered for replacement flights up to £1,500. However, when my BA flights were cancelled, with replacement flights offered so far in the future, relative to the length my holiday, that accepting them would have entailed an unacceptable loss, I purchased replacement flights for an amount far exceeding the value of the BA flights. I believed at the time that at least some of this loss would be reimbursed by Saga. On making a claim, however, I was referred to page 20 of the fine print (my policy document was 12 pages) informing me that no such cover was in place and that I was entitled to a few pounds for every 12 hours of lost holiday, plus refreshments and phone calls. Inveigling people to sign a contract and pay the consideration on the basis of a summary of cover, only to later adduce details not evident before the contract was signed, details which contain all the criteria and caveats that negate that summary of cover is, in effect, obtaining money by deception. Saga insurance is so easy to arrange precisely because the risk to them of actually paying out is so small. Reviewed on: 6th August 2022

Ridiculous price

Paid £700 to insure my husband and me for 5 week trip to Australia. Expensive but my husband has prostate cancer that has been treated and is now managed by hormone injections every 3 months. Tried to insure again for a 12-day holiday in the Dominican Republic for a family wedding. Quoted £1780. Rang to argue that he would not need treatment in those 12 days but was told ‘computer says no.’ No discussion. The whole point of Saga is insurance for the elderly but when it costs as much as the tickets, it’s ridiculous. Now insured for half the price with ‘Staysure’. Reviewed on: 30th July 2022

wont pay when you had medical emergency

My wife had a trip to Turkey for one month and I insured her for 45 days and chose Saga as which magazine recommended them. Policy nr:337277. Durin the trip she got sever infection Shingles and went to see a doctor and received some medication and now she has a scar on her face and her back as a result of this infection. when we send the claim Saga refused to accept it saying that the cost of Dr visit and medication is below the excess. Although the exchange rate at the it means they do not pay you for after care that she needs in UK to get rid of the scars she has got if she can! and nothing for the pain and suffering ! Reviewed on: 24th December 2021

Review of Travel Insurance

Easy to set up. Not going on holiday until Monday so hope I don’t have to use Reviewed on: 9th October 2021

Great product

really good product and value for money Reviewed on: 8th October 2021

Excellent customer service

Had a really easy time purchasing Saga Travel insurance. Agents were friendly and answered my questions about what myself and my husband are covered for while Covid exists. Reviewed on: 8th October 2021

Excellent service

I needed travel insurance for my husband and myself. We both have medical problems and Saga offered a good price. I had a further query and the representative I spoke to could not have kinder or more helpful.it was very reassuring for us both. Reviewed on: 7th October 2021

Comprehensive cover

One of the few firms to offer cover to older customers that includes active pursuits and non standard holidays without requiring excess payments. This means the actual cost of comprehensive cover is really competitive. Reviewed on: 6th October 2021

Peace of mind

Peace of mind is what Saga Travel Insurance gives its customers. This is particularly in the current testing times. Great support and excellent customer service. Reviewed on: 6th October 2021

Clear, straightforward and supported by well uniformed staff.

The great personal benefit for me was that I didn’t actually need to call upon the service - just knowing I would br taken care of filled me with confidence to go on the organised excursions. Reviewed on: 6th October 2021

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