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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1075 reviews)

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4.86

Based on 1,075 reviews, last reviewed 8th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

No hassle No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes. Reviewed on: 8th February 2026

Latest lowest rating:

1

Impossible to get help A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody t... Read more Reviewed on: 13th October 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Travel insurance reviews (1075)

multitrip insurance cancelled after claim - no refund

Having a multi trip policy with them we were surprised that when we made a claim, they cancelled the remaining 8 months without refund Reviewed on: 30th January 2024

Excellent customer service on a claim and a renewal...

I’ve had two recent experiences one to claim a refund on a cancellation which was dealt with excellently ,efficiently and without fuss and 2nd to renew my policy after having recovered from the illness (which was complicated ) in order to assess the type of policy again , smooth sailing. , Excellent customer service, especially from Darren, who finalised my policy . Well done saga, you have a customer for life. Reviewed on: 18th January 2024

Excellent service from Saga Travel Insurance

My husband recently had a heart attack while we were on holiday in Spain. He is a very fit active man who had received no prior signs or warning of this attack but just a slight flutter feeling in his chest which he dismissed as wind or a strain. However,I wasn’t happy & suggested we attend the local hospital emergency department to get checked out where unfortunately much to our surprise following some tests my husband was admitted to the Intensive Care Unit HCB hospital where he received outstanding medical care. We were both in total shock as he required further intensive detailed & complex medical investigations & insertion of cardiac stents. As we had an Annual Saga travel insurance I contacted them to advise of our situation & the medical treatment my husband was going to require . A lady called Laura answered my call (I was quite emotional relaying what had happened to my husband)she responded to me in a very empathetic , caring & calm manner reassuring me that she would help to provide support once I had answered some relevant questions & following a medical report from my husbands Doctor General Practitioner which I understood as standard procedure. Throughout my dealings with Laura she communicated throughout & was very informative, supportive & caring asking how my husband was doing & also how I was coping reassuring me that Saga insurance would ensure we would be looked after & even assist us with our journey home if required. Saga paid for all my husbands hospital stay & medical treatments. Another lady called Lisa also contacted me following my husband’s discharge from hospital asking how we both were & if we required assistance to travel back to our home in the Channels Islands. The service provided by our Saga Annual Travel was outstanding & following our experience I cannot recommend them highly enough. We were in a strange setting away from our home without any support & the service, support & care we received from the Saga team was gold standard & we wish to say a very big thank you to both ladies that helped us to negotiate our way through a very stressful, emotional situation. Thank you & best wishes Elizabeth & Michael S. Reviewed on: 10th January 2024

Waste of time for elderly peoples insurance

I chose saga travel insurance with it being for older people that they would know how to look after people especially with the prices they charge. We went away after booking with them but unfortunately my husband lost his hearing aid, when we contacted them we were informed we were not covered for this which amazed me as most people that go with this company do so as they are meant to be for older people Reviewed on: 26th December 2023

pay out is absolutely minimal

Saga travel states it does not replace new for old. BEWARE it doesn't even get close! I claimed for a ca £400.00 ipad plus £37.00 case both of which were 4 years old. I received ca £150.00 in settlement ca £220.00 for the ipad+cover less the £70.00 excess. I simply cannot afford to replace my ipdad as result. Reviewed on: 2nd December 2023

A total shambolic and dysfunctional company

A total shambolic and dysfunctional company. Do not use them for travel insurance. They have managed to leave my elderly parents stuck in Majorca for 4 weeks now after my Dad was cleared to come home from hospital. And the previous claim for a cancelled holiday due to my Dads illness took them 4 months to process and pay out. Reviewed on: 10th November 2023

Do not use their holiday insurance.

Had faith until taken ill and needed to make claims. Then it showed policy is worthless. They use on Astrenska,who use Collinson Insurance to handle claims. They don't answer the phone but text you to go on line. Finally got paper copies, sent back 9 May. Suddenly email on 23 may for more information. They received it 25 May. Since then nothing. No replies to my emails, or letters. No updates. Suggest you look at reviews on COLLINSON Insurance company. Saga say they are short of staff When needed, found to be wanting. Take heed. Saga still pushing these policies. And a line in their quote, says how easy it is for you to process a claim. BE WARNED . Reviewed on: 14th June 2023

Fully covered

This is the only policy, I feel, that makes it clear what is covered in a way that can be understood. Worth the money for peace of mind. Reviewed on: 4th June 2023

Trusted Cover

Very easy to apply and know you are covered fully when abroad, Reviewed on: 1st June 2023

Misleading product selling

Saga proudly claim that their all Saga Travel Insurance policies cover cruises as standard. This is grossly misleading as the policy does not cover one of the most regualr issues affecting cruises, missed ports. Missed port cover is standard in most cruise policies, yet Saga claim that it is the responsibility of the provider. What Saga really provide is normal travel insurance that can be used whilst on a cruise, not specifically tailored cruise insurance. My fault for not checking every eventuality, I was beguiled by the marketing! Reviewed on: 19th April 2023

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