Write a review

Go to business site

Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1074 reviews)

View other Saga products

4.86

Based on 1,074 reviews, last reviewed 14th Oct 2025

2% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

truly outstanding service Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no for... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Impossible to get help A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody t... Read more Reviewed on: 13th October 2025

Read all reviews Write a review

About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Review Saga: Travel insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Saga Travel insurance reviews (1074)

Great service

Second time I've bought travel insurance from saga excellent value insurance Reviewed on: 20th July 2025

Quick settlement of claim

Medical emergency claim while in Croatia paid without quibble and very quickly. Reviewed on: 17th July 2025

Great cover

Great cover and not too expensive for the level it provides. Reviewed on: 19th April 2025

Proving cause of death whilst abroad

My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificates in Spain. Trying to prove that my husbands death was accidental as opposed to an underlying cause such as a heart attack is still ongoing. It’s cost me a fortune having to travel back to Menorca just to prove he drowned (personal accident) as opposed to something else and still no decision/nor payout. Reviewed on: 24th October 2024

Great value for money and very good customer support.

Great value for money and very good customer support. Reviewed on: 4th September 2024

Great cover with premium elements as standard.

Great cover with premium elements as standard. Great customer service on the phone too. Nothing seems to be too much trouble and promises are kept. Reviewed on: 24th August 2024

Great service.

Great service from start to finish. Reasonable price for full cover. Reviewed on: 12th June 2024

I developed lower back pain and sciatica after a ver...

I developed lower back pain and sciatica after a very uncomfortable flight. Within 48 hours I had difficulty walking at all. My partner explained this to the local chemist who provided anti-inflammatory medication that did not help. After using it for 48 hours I phoned Saga health insurance. The first person I spoke to seemed helpful making sure I understood I had to approach a state medical facility here in Spain. He emailed me a list of suitable facilities. All of them turned out to be private health facilities. I phoned again and spoke to a very helpful lady who seemed much better informed. But it became very clear that I was expected to use my EHIC card and get clearance from Saga for any treatment that was going to cost money. A number of hoops had to be jumped through including giving permission to get my medical records from my Dr back in the UK just in case I was going to claim for a condition I had not told Saga about. Clearly Saga were looking for any possible loophole to avoid payment. When you are in pain and unable to move more than a few steps, how was I to get to a state hospital? I was told to get a Drs report for anything that might not be covered by the EHIC card. In short I felt that the onus was on me to do everything. What did I expect? I expected a very expensive insurance to smooth the way and sort things out for me when I needed help. In the end I had to pay for a private Dr to visit me at home and give me support. Saga medical insurance had also been quick to tell me that the first amount of £70 had to be paid by me. Would they have paid the rest? Too many reports in the press have shown unsatisfactory performance by travel health insurance providers. I am sorry to conclude that I do not trust Saga Travel Health Insurance to help me when I need help. The forensic attention to paperwork could come later. My needs should have come first, that’s what I paid for, rather than me being expected to arrange everything myself. Reviewed on: 15th March 2024

As I am 80 years old I booked insurance with them at...

As I am 80 years old I booked insurance with them at great cost. I trusted their name and what a big mistake this was. Unfortunately I had a fall and was concerened about concussion as i vomited a few days later. They told me they would book a dcotor to come after waiting nearly 2hours this changed to a video consultation and then the doctor did not even join the video call. After half an hour on hold I rang Saga to be told just go to A&E. The doctor service is apparently nothing to do with them so nothing they can do!!! I left and went to A&E and after almost an hour the doctor joined the caht whivch my friend ansered he told them it was unacceptable and was told what are you going to do? I would give a zero score if it was possible. Disgusting service Unhelpful call answerers and they merely delayed any help I needed by hours. Do not waste your money on this Reviewed on: 24th February 2024

multitrip insurance cancelled after claim - no refund

Having a multi trip policy with them we were surprised that when we made a claim, they cancelled the remaining 8 months without refund Reviewed on: 30th January 2024

Do you have a different Saga product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance (discontinued)
from Pluto (inactive company) 4.91 from 100 reviews
Travel insurance
from Holidaysafe 4.88 from 2275 reviews
Travel Insurance
from EasyJet 1.19 from 14 reviews

Want to see more from Saga?

Stocks and shares ISA
from Saga 5.00 from 1 reviews
Life insurance (discontinued)
from Saga 5.00 from 5 reviews
Van Insurance (discontinued)
from Saga 5.00 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub