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Santander: Everyday Current Account reviews

Name: Everyday Current Account
Rating: 4 (143 reviews)

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4.07

Based on 143 reviews, last reviewed 22nd Oct 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

27%

10%

12%

Latest highest rating:

5

My trusted bank I have been with Santander for over thirty years in all that time I have never had a problem the only reason I changed to the everyday account was bec... Read more Reviewed on: 22nd October 2024

Latest lowest rating:

1

They see fraud everywhere except where it is This may have been the 123 Current Account at the time but that makes no difference. I have always thought of Santander as the only UK bank that has n... Read more Reviewed on: 20th April 2023

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About this product

The Santander Everyday Current Account has no monthly fee and can be managed online or via the app.

Being a Santander Everyday Current Account customer also gives you access to Santander Boosts rewards and if you’re eligible, the Santander Edge credit card.

Santander Everyday Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Everyday Current Account reviews (143)

santander are fine...until you actually want something

I've banked with Santander for years, but fact is, I only still do so since I can't be doing with the hassle of changing. They're a safe bank for my money and are fine with an easy to use current account. If you want anything at all - even something as simple as changing a few details - you may as well be asking for the impossible. They are generally unfriendly and inflexible. Reviewed on: 27th April 2015

They have very friendly and knowledgable staff in every branch

I recently went into a Santander branch which I had not previously visited, with the intention of finding out why a certain payment had been refused on my account. I had received a text message to alert me to possible fraudulent activity on my account. The lady on the information counter was very friendly and polite and pointed me in the direction of one of their internal telephones which I was told to use, in the hope I could resolve the matter. I managed to get through straight away and the matter was solved within about 10 minutes. Needless to say, I was very happy with the standard of service I received that day. Reviewed on: 23rd April 2015

They didn't want my money!

I tried to pay in a cheque and was told it was over my account allowance. I have never been told by any bank that I am trying to give them too much money! Reviewed on: 21st April 2015

Easy online banking

Easy to manage multiple online savings accounts attached to one main current account. Only downside is not being able to see pending transactions but at least their banking system doesn't crash unlike competitors. Reviewed on: 20th April 2015

Not bad customer service, but can be a lot better

Santander's customer experience was good; however the bank still needs improvement. Customer Service is not 24/7 and that means that if you lost your debit card in the middle of the night, there is no way to report it missing until the next day. I lost my wallet on the way home on the bus and wanted to cancel the card before someone find it and use the card; however, I was not able to do so until the next morning. Santander will also send the pin to your new debit card via mail instead of allowing you to set this in person at the bank or keep the same pin. Reviewed on: 13th April 2015

good

I have been with santander for 23 years. They are a good bank which offers a variety of services. I love banking with them because I love how easy it is to access things like online banking and how easy it is to talk to someone about anythin I'm unsure about. In the past 23 years i haven't had any major problems with the bank at all. Reviewed on: 10th April 2015

Strong charges

Good service, easy to deal with. Charge too much interest on a overdraft. Reviewed on: 26th March 2015

simple and quality

santander has been my bank for a solid three years now i have a 123 current account the points i would like to make consist of; the account costs me £2.50 a month which isnt alot however i make profit from this because i get cash back on various things such as my electricity bill and i make around £3.40 a month which granted is not alot but better than a kick in the teeth right? the second point i wish to make is that i struggled with their online banking to start with but i just went into my local high street branch and they helped me with everything i needed. Reviewed on: 25th March 2015

Money grabbing with poor customer service

Applied charges pushing me over my limit and said nothing. Was told I needed to check my online banking daily and was my fault. Now in and endless spiral of trying to close the account but they keep adding charges so it's always in overdraft and can't be shut. Reviewed on: 7th February 2015

Great service overall, good customer service. However not as many perks as some banks. :)

I have banked with Santander for around seven years with both a current & savings account. Account terms are fair & the customer service has been consistently good no matter what my concern has been. I find the online banking app to be extremely useful to keep up to date with my finances & transfer my funds between my accounts. My only wish would be for the account to have more perks as I do not have enough to change to the 123 account, it would be nice as a loyal customer to feel more valued like those with a higher income. Overall though a trustworthy bank who always try to help. Reviewed on: 29th January 2015

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