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Santander: 123 current account (discontinued) reviews

Name: 123 current account (discontinued)
Rating: 4.10 (1277 reviews)

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4.10

Based on 1,277 reviews, last reviewed 1st Jul 2026

56% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

27%

Latest highest rating:

5

Everything Brilliant Interest on my account, cash back on utilities, only £500 a month needs to go in the account. There’s always somebody available on line, in branch or ... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

Complaint procedure Terrible experience trying to get them to resolve a complaint about a failure of theit system. They have restricted my bank access as a result and th... Read more Reviewed on: 1st July 2026

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 current account (discontinued) now

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Santander 123 current account (discontinued) reviews (1277)

Didn't resolve or repay fraud on my account

I was a victim of fraud on my current account. I spoke to the fraud department as soon as I noticed and they have been of absolutely no help whatsoever. I got told at one point that "we're seeing more and more fraud of this type" by one of the fraud team. Well that's wonderful, why then aren't you doing something to protect my money and close down an obvious flaw in the system. Absolutely useless and I still haven't got a penny back, 2 months on. I am reporting them to the financial ombudsman and I advise you all to never ever use this bank. I am certainly closing my accounts with them. Reviewed on: 4th February 2020

great cashback

cashbacks are great, but also secure Reviewed on: 4th February 2020

Now rubbish

Got an account when paying a decent interest on money now upped the fees and down the interest , so moved to another bank. Reviewed on: 3rd February 2020

Bait and switch

Lures you in with a flashy reward scheme and a high interest rate, and then have progressively "amended" their terms and conditions to reduce the interest rate, remove rewards, cap benefits and overall make the account totally pointless. As of today the account has a £5 monthly fee, and the total 1|2|3 benefits are now capped at £5!! So what's the point? Shameful... Reviewed on: 1st February 2020

Refused a credit card had to get elsewhere

Won’t stay here faceless !! No one listened to my issue Reviewed on: 31st January 2020

Great app

I have been with Santander since Alliance and Leicester days. Very happy so far. Reviewed on: 31st January 2020

Once was great

The 123 account used to be great if you had money to save. However, from next month they're reducing their interest rate further to 1% and capping the cashback you can get. With an account fee of £5 a month, I'm not really sure it's really that great anymore. Reviewed on: 29th January 2020

Always Helpful

Never oversell, never over promise and I like their adverts! Reviewed on: 29th January 2020

Great

Good cash back and interest and customer service Reviewed on: 28th January 2020

Excellent Bank

Never has a problem, cashback on current account balance is excellent. Reviewed on: 28th January 2020

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