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Santander: Choice Current Account reviews

Name: Choice Current Account
Rating: 4.12 (17 reviews)

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4.11

Based on 17 reviews, last reviewed 30th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

24%

3 star

12%

Latest highest rating:

4

I have been with this bank for 38 years and to be ho... I have been with this bank for 38 years and to be honest they are not that helpful with loyal customers. Been turned down twice for a loan with them.... Read more Reviewed on: 30th May 2025

Latest lowest rating:

1

Useless customer service I have been their customer for over 20 years. With COVID and several cancelled tickets, I started charge back process with them. 1st went fine. Then I... Read more Reviewed on: 22nd December 2020

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About this product

Santander no longer offers the Choice Current Account.

Santander Choice Current Account reviews (17)

Review of the Santander, Choice Current Account:

Useless customer service

I have been their customer for over 20 years. With COVID and several cancelled tickets, I started charge back process with them. 1st went fine. Then I had 2 other cancelled tickets and all hell starts there. From the link that they forgot to send me, to non working links, to non professional managers (Imran) calling me back to tell me it must be my laptop ( and I have 2 of them) - my stress level was rising up with every call. One of the managers was kind enough to provide me with the email address to send all documents and I thought it was all done. But no, I received another letter that they did not receive documents ( and I sent over 30). Then I had to spend another lunch break calling them and explaining they have everything. Then they had to investigate AGAN and I had a call back from another manager ( it seems they are advancing people who are not fit to be managers and they do not bother even to read the notes/ history before they call me back) who told me it was all good, I just have to wait and offered me £50 compensation for 13 calls ( and every call is minimum 40 minutes) for my stress and waisted time.Meanwhile, my interest free offer was ending and I was still awaiting for them to check everything so I ended up paying the interest for their mistakes. I refused her £50 and waited for the cancelled tickets to be refunded. Another 6 weeks down the line, 1 refund was issued but not the other ( this is already 3 months waiting) . I was abroad and called them yesterday and asked for someone to call me back. The manager called me today , named Tracy to tell me it was my mistake that I sent everything together for both references. This is the reason why they asked again (!) for documents. At that point I lost it as it was clear to be that she did not read anything, otherwise she would know that I went through 13 calls to send them finally documents via email as none of the links they sent were not working. She was rude, obnoxious and not fit to be a manger and she has no people skills. I called these people 15 times and they called me at least 6 times and to treat me like this? Disgusting! I will close my account with this bank as soon as I finish all this as they have the worst customer service ever. Big disappointment. Reviewed on: 22nd December 2020

Santander continue to ignore complaints

Santander continue to ignore complaints from the local residents and the parish council in Milton Keynes by allowing their staff to park on grass verges and damage them thereby making them unsafe for local people. Repeated emails to their 'executive complaints team' are ignored or replied to with meaningless platitudes which are clearly written by the office junior. For a multi-national company to act in this negligent and arrogant manner just shows that big banks really don't care about the little people, some of whom of course will be their own customers! Reviewed on: 7th March 2018

my account review

could offer interest to this account type Reviewed on: 10th February 2018

Always 100% reliable

Across 8 years of banking with Santander I have never had a bad experience with a member of staff. While friends have had to deal with rude or obnoxious staff members at other banks, Santander have always done everything to go above and beyond. Reviewed on: 22nd January 2018

Good choice account

No charges for going over your account amount and only one monthly fee Reviewed on: 20th January 2018

Great stuff

Great Customer services that are provided by ever reliable staff 24/7. I would definitely recommend to all people that are looking for the first account. Reviewed on: 21st November 2017

Not a fun experience

I don't like that I have to travel to the next city to use Santander and when I am in the queue the staff come and touch your arm apologising for the wait.....just let me queue In peace!!!! I find this overfamiliarty false and uncomfortable. Reviewed on: 15th February 2016

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