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Santander: Loan reviews

Name: Loan
Rating: 2.38 (53 reviews)

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2.38

Based on 53 reviews, last reviewed 24th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

56%

Latest highest rating:

5

Cheapest Loan I Found I took out a Personal Loan with Santander which was an excellent offer at a great interest rate. It enabled me to consolidate my debts giving me a red... Read more Reviewed on: 1st August 2023

Latest lowest rating:

1

Hugely misleading APR% My bank is Santander and I checked how much APR a loan of 7k would be for a new car with them - was quoted 7.5% preliminary. Went through the eligibil... Read more Reviewed on: 24th January 2024

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About this product

Santander personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Santander personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Santander personal loan, we'd love you to write a quick review too.

Santander Loan reviews (53)

Review of the Santander, Loan:

Lost time, credit score and an opportunity because of them

Very upset, lost time and credit score on them. So, I did a personal loan application and got accepted. I signed the documents and was told through the process to wait for a letter with a code so that the money can be deposited. I waited for couple of weeks and nothing. I informed them and was told to apply for a new code on the site. I did that and still nothing and now the loan offer expired... So, damaged my credit score, lost about a month time and now they tell me to apply again... Awful and this will be the reason I am going to move my mortgage out the first chance I get. My case number: OLA1664177733098 Reviewed on: 27th October 2022

Hugely misleading APR%

My bank is Santander and I checked how much APR a loan of 7k would be for a new car with them - was quoted 7.5% preliminary. Went through the eligibility checker, and was then quoted 9.9%...higher, but still better than all other lenders. I did a complete application and received an email 10 mins later quoting a APR of 16.9%!! I have a perfect credit score and have banked with them for 8 years. Called to ask about this and was told to look out for a letter within the next week to confirm the APR. Letter received 2 days later with no info about APR whatsoever, just an activation code for this loan. Called again today and was told to wait up to 2 weeks for another letter which will tell me the correct APR percentage, but that I could accept the loan in the meantime, and they will honor the 9.9% I was originally quoted. Obviously I am not going to sign the contract and 'accept' a loan with an APR of 16.9% in the hopes that they will honor the lower amount. So I now either need to wait 2 weeks and hope for the best, or go with another lender and get another hard search on my file. Totally misleading and unethical as a bank. The repercussions of customers doing multiple credit checks seems to mean nothing to them. AVOID. Reviewed on: 24th January 2024

Cheapest Loan I Found

I took out a Personal Loan with Santander which was an excellent offer at a great interest rate. It enabled me to consolidate my debts giving me a reduced payment. The extra money I'm saving on monthly repayments certainly comes in handy in this current climate. The loan was done on line quickly and securely and the loan was agreed and in my account within 5 days. The process was so easy. I would definitely recommend Santander for a loan and all banking needs Reviewed on: 1st August 2023

Easy and fast!

Amazing efficiency with my online application and so fast to both respond and then send me the money. This money was a big deal and it helped. Big thanks to Santander and I highly recommend this service if you bank with them. Reviewed on: 7th April 2023

Misleading interest rates!

I applied for a loan with Santander to consolidate some other debts I have. My Experian credit score is 999 (Excellent). Equifax and TransUnion scores are also in the excellent band, so I thought I'd have a high probability of receiving the advertised 5.9% APR. I submitted my application, which was accepted - but at the astronomical rate of 18.9% APR!!! This is almost credit card levels of interest, and was far higher than the current loans I have. As such, I have NOT taken them up on this outrageous offer. I've now got a hard search on my credit file which is not good. It seems Santander are taking advantage of people. If someone with an excellent credit score is being offered this rate, I'd hate to imagine what others would get. Their website states up to 26.9% could be offered. Daylight robbery if you ask me! Reviewed on: 30th March 2023

Hmm hamm

Jopabe j@gdk koajf hsjlpqgf_ddthui Reviewed on: 4th March 2023

Super rate

Great bank. It was very easy to get a personal loan. Reviewed on: 14th January 2023

facist company

Fascist company, it's no wonder they don't allow posts on their page. They ignore complaints. My partner lost her apartment because of these "humans" they don't care about their clients, only about them self. I guess I wasn't Finnish enough because my income was not even asked for. Reviewed on: 8th September 2022

Diabolical service - ATT: Vicki - In relation to Complaint 11349565

Last response with them below: I would like to raise a formal complaint against your department for the poor service I have received. I have spent hours on the phone following up with multiple people over the last month and been promised that I would receive the contract in 1-2 days each time I have called with no follow up whatsoever. I have just called in again and been told that the loan offer has expired. I sent the documents requested via post, I called in and you said you hadn't received it. I then sent them in the previous email to Vicky and your team. I then had to follow this up to make sure this was received and what was required. Since then, I have followed up on 3 separate occasions and been promised that I would hear from you with the loan contract in the next 1-2 days. You have wasted a month of my time only to allow the loan to expire when you had all the documentation you asked for. The fact that this is solely your responsibility and all you can tell me is that I should re-apply is disgusting customer service. Reviewed on: 22nd August 2022

Misleading low loan rate

Went for their loan at 2.8 %, get offered it at 13.9%. This was to combine some loans and lower payments to less than half my current monthly payment. So better affordability than my current situation. I bank with santander have an excellent credit record and yet 13.9 %. Obviously didnt take their offer and got a tesco one for 3.2 %. Needless to say will be moving my bank account as well if long as a ling term customer they are trying to rip me off. Reviewed on: 8th June 2022

Waited 6 weeks and still no money

Customer service is terrible, had loan agents actually shouting down the pone at me for asking for an update. when they eventually realised they had made a mistake it took them 2 weeks to do anything about it! They treat you like a mushroom and lie constantly what is worst applying destroys your credit so you can't get a loan anywhere else! I would avoid unless your a masacist Reviewed on: 25th May 2022

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