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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (366 reviews)

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4.66

Based on 366 reviews, last reviewed 22nd Aug 2025

60% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Efficient, Reliable, Helpful I dealt with Jill, Mortgages advisor in Edinburgh and the service and received from her was outstanding. The service in Glasgow today for transfer of ... Read more Reviewed on: 22nd August 2025

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Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (366)

Positive

Generally a good experience. My only complaint is that I had requested the mortgage fee to be added to the loan value and it wasn’t. This meant an unexpected fee of nearly 1k I hadn’t allowed for. It was too late to amend due to date constraints and waiting for the whole process again. Reviewed on: 8th June 2023

Hassle free mortgage

Excellent communication clear documentation and friendly UK call centre Reviewed on: 8th June 2023

A

Lots of unnecessary delays and poor communication in getting set up Reviewed on: 8th June 2023

Very straightforward

Got our mortgage with SBS through or mortgage advisor. Very straightforward process. Got a good deal too. Reviewed on: 7th June 2023

Scottish Building Society Branch Review

Amazing customer service, our mortgage advisor went above and beyond to sort out our mortgage and our solicitor were also impressed with the settlement process. Reviewed on: 7th June 2023

Straight-forward

Our switch to SBS was sitraight-forward and all dealings with the society have been very easy. We asked to change the date of our payments and it was dealt with straight away with no fuss. Reviewed on: 7th June 2023

Experience with SBS

Very efficient service. Mortgage settled very quickly and without fuss. Reviewed on: 6th June 2023

Easy process and hassle free

Everything about or remortgage to SBS was easy and hassle free. The app worked great for sharing docs and carrying out ID checks and everything went to plan on time. Great experience. Reviewed on: 6th June 2023

Very easy transaction of switching mortgage over.

Very straightforward by advisor, client, and Scottish Building society Reviewed on: 6th June 2023

Excellent customer service

Fantastic customer service from the agent Peter who helped us with our mortgage. Clear explanations and he made the process very easy for us. Reviewed on: 18th May 2023

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