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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (381 reviews)

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4.80

Based on 381 reviews, last reviewed 13th Jun 2026

250% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

All staff friendly and helpful and welcoming All staff friendly and helpful and welcoming Reviewed on: 13th June 2026

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (381)

We got there in the end

Thoroughness and being canny with money engenders confidence in a company Reviewed on: 11th June 2023

Mortgage

I did not have much to do directly with them as this was handled by Solicitors Reviewed on: 9th June 2023

Great service.!!

Great service from the start. Rate was the lowest at the time. Will see what the next 3 years brings. Reviewed on: 9th June 2023

Not happy with this remortgage at all

I have remortgaged many times over the last 20 years and this has been the worst yet!! Having to provide paperwork for an extension that's been up for 10 years. Some i had to buy from the council. There's an ongoing dispute with the solicitors you use and myself and the mortgage centre in regards to lying, with holding information and not providing me with the correct information. As soon as I can im moving to a better company Reviewed on: 9th June 2023

Mortgage review

Good efficient service and information Reviewed on: 8th June 2023

Positive

Generally a good experience. My only complaint is that I had requested the mortgage fee to be added to the loan value and it wasn’t. This meant an unexpected fee of nearly 1k I hadn’t allowed for. It was too late to amend due to date constraints and waiting for the whole process again. Reviewed on: 8th June 2023

Hassle free mortgage

Excellent communication clear documentation and friendly UK call centre Reviewed on: 8th June 2023

A

Lots of unnecessary delays and poor communication in getting set up Reviewed on: 8th June 2023

Very straightforward

Got our mortgage with SBS through or mortgage advisor. Very straightforward process. Got a good deal too. Reviewed on: 7th June 2023

Scottish Building Society Branch Review

Amazing customer service, our mortgage advisor went above and beyond to sort out our mortgage and our solicitor were also impressed with the settlement process. Reviewed on: 7th June 2023

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