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Scottish Building Society: Mortgages reviews

View other Scottish Building Society products
4.68
Based on 373 reviews, last reviewed 24th Dec 2025
86% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
18%
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2%
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1%

Latest highest rating:

5

Great Service The Customer Service Team are very efficient, friendly and do everything they can to make things pleasant and easy. Reviewed on: 24th December 2025
Gerald C's avatar
Gerald C

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
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Chris Kelly
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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (373)

Very straightforward

5
Got our mortgage with SBS through or mortgage advisor. Very straightforward process. Got a good deal too. Reviewed on: 7th June 2023
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SBS Member Feedback

Scottish Building Society Branch Review

5
Amazing customer service, our mortgage advisor went above and beyond to sort out our mortgage and our solicitor were also impressed with the settlement process. Reviewed on: 7th June 2023
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Verified Member

Straight-forward

5
Our switch to SBS was sitraight-forward and all dealings with the society have been very easy. We asked to change the date of our payments and it was dealt with straight away with no fuss. Reviewed on: 7th June 2023
SBS Member Feedback's avatar
SBS Member Feedback

Experience with SBS

4
Very efficient service. Mortgage settled very quickly and without fuss. Reviewed on: 6th June 2023
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SBS Member Feedback

Easy process and hassle free

5
Everything about or remortgage to SBS was easy and hassle free. The app worked great for sharing docs and carrying out ID checks and everything went to plan on time. Great experience. Reviewed on: 6th June 2023
SBS Member Feedback's avatar
SBS Member Feedback

Very easy transaction of switching mortgage over.

4
Very straightforward by advisor, client, and Scottish Building society Reviewed on: 6th June 2023
SBS Member Feedback's avatar
SBS Member Feedback

Excellent customer service

5
Fantastic customer service from the agent Peter who helped us with our mortgage. Clear explanations and he made the process very easy for us. Reviewed on: 18th May 2023
Faye's avatar
Faye

Scottish Building Society Branch Review

5
Good rates, and good personal service. The due diligence was very detailed and came (though the broker) in numerous pages. Reviewed on: 17th May 2023
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Verified Member

Good customer service

4
A good service experience overall Reviewed on: 16th May 2023
SBS Member Feedback's avatar
SBS Member Feedback

Great customer service

5
Second mortgage with SBC problem free kept well informed throughout application. Competitive rates. Reviewed on: 16th May 2023
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SBS Member Feedback

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