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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (378 reviews)

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4.68

Based on 378 reviews, last reviewed 17th Apr 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

Great to deal with on the phone. Great to deal with on the phone. 10/10 Amy Reviewed on: 17th April 2026

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Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (378)

Not happy with this remortgage at all

I have remortgaged many times over the last 20 years and this has been the worst yet!! Having to provide paperwork for an extension that's been up for 10 years. Some i had to buy from the council. There's an ongoing dispute with the solicitors you use and myself and the mortgage centre in regards to lying, with holding information and not providing me with the correct information. As soon as I can im moving to a better company Reviewed on: 9th June 2023

Mortgage review

Good efficient service and information Reviewed on: 8th June 2023

Positive

Generally a good experience. My only complaint is that I had requested the mortgage fee to be added to the loan value and it wasn’t. This meant an unexpected fee of nearly 1k I hadn’t allowed for. It was too late to amend due to date constraints and waiting for the whole process again. Reviewed on: 8th June 2023

Hassle free mortgage

Excellent communication clear documentation and friendly UK call centre Reviewed on: 8th June 2023

A

Lots of unnecessary delays and poor communication in getting set up Reviewed on: 8th June 2023

Very straightforward

Got our mortgage with SBS through or mortgage advisor. Very straightforward process. Got a good deal too. Reviewed on: 7th June 2023

Scottish Building Society Branch Review

Amazing customer service, our mortgage advisor went above and beyond to sort out our mortgage and our solicitor were also impressed with the settlement process. Reviewed on: 7th June 2023

Straight-forward

Our switch to SBS was sitraight-forward and all dealings with the society have been very easy. We asked to change the date of our payments and it was dealt with straight away with no fuss. Reviewed on: 7th June 2023

Experience with SBS

Very efficient service. Mortgage settled very quickly and without fuss. Reviewed on: 6th June 2023

Easy process and hassle free

Everything about or remortgage to SBS was easy and hassle free. The app worked great for sharing docs and carrying out ID checks and everything went to plan on time. Great experience. Reviewed on: 6th June 2023

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