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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (367 reviews)

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4.67

Based on 367 reviews, last reviewed 5th Sep 2025

80% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Incredibly helpful and quick customer service team. Incredibly helpful and quick customer service team. Spoke to Erin who was fantastic and got my query regarding mortgage overpayments sorted in Reviewed on: 5th September 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (367)

Excellent customer service

Fantastic customer service from the agent Peter who helped us with our mortgage. Clear explanations and he made the process very easy for us. Reviewed on: 18th May 2023

Scottish Building Society Branch Review

Good rates, and good personal service. The due diligence was very detailed and came (though the broker) in numerous pages. Reviewed on: 17th May 2023

Good customer service

A good service experience overall Reviewed on: 16th May 2023

Great customer service

Second mortgage with SBC problem free kept well informed throughout application. Competitive rates. Reviewed on: 16th May 2023

Good servicel

Although dealt with by a broker no problems at all Reviewed on: 15th May 2023

Good service

SBS provided a good service when this mortgage was arranged recently, a much easier process than when I first had mortgages with other providers 3 decades ago. The app was useful and worked well. Reviewed on: 15th May 2023

Simple and straightforward

Everything went smoothly. Whole process was efficient and clearly explained. Reviewed on: 15th May 2023

The right solution

As a retired couple there are tax implications when taking money out of a SIPP. This loan has saved me paying a marginal rate of over 40%, with no further tax implications. Reviewed on: 15th May 2023

Friendly and efficient

We remortgaged with the Scottish Building Society and found the process quick while being kept up to date throughout. The application process was smooth and I've had follow up calls and letters to make sure all has been ok. We had to get our own solicitor to complete the conveyancing but this wasn't really a problem, just something we haven't experienced with a remortgage before. SBS paid for most of the solicitor fees which was helpful. Reviewed on: 15th May 2023

Great company

They solved our problem with various options Reviewed on: 15th May 2023

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