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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (381 reviews)

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4.80

Based on 381 reviews, last reviewed 13th Jun 2026

250% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

All staff friendly and helpful and welcoming All staff friendly and helpful and welcoming Reviewed on: 13th June 2026

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (381)

Mortgage

Excellent service, very happy with how this company deals with customers Reviewed on: 22nd September 2022

Good

Good experience from this company Reviewed on: 22nd September 2022

A smooth experience all round.

A smooth experience all round. ................................................... Reviewed on: 16th August 2022

Great service and great rates

My mortgage application was processed quickly and efficiently. I am happy with the fixed rate I got. All contact with SBS staff has been pleasant and helpful Reviewed on: 10th August 2022

MORTGAGE RENEWAL

No fuss from start of process to completion Reviewed on: 9th August 2022

Impressed

Application dealt with efficiently & process went smoothly. Reviewed on: 5th August 2022

Easy process with good customer service

We found the process to be very smooth and without complication. All paperwork sent was easily understandable and well put together. I have had to call SBS a couple of times to ask questions and I have always found the customer service to be friendly and helpful. Reviewed on: 5th August 2022

Recommend by me

I never thought It would be so easy to apply, everything was done for me only had to answer a few questions and they done the rest no pressure Reviewed on: 20th July 2022

SPEEDY EFFICIENT SERVICE

WE FOUND THE SERVICE EXCELLENT CONSIDERING WE ARE 450 MILES AWAY AND EVERYTHING WAS DEALT WITH ELECTRONICALLY. THE WHOLE APPLICATION PROCESS VIA OUR BROKER SEEMED SMOOTH AND EFFICIENT . CLOSER TO COMPLETION WE HAD SOME DIRECT COMMUNICATION WITH THE SOCIETY AND I KNOW OUR SOLICITOR WAS VERY PLEASED AND CONFIDENT FROM DEALING WITH THE SCOTTISH BUILDING SOCIETY IN THE PAST THAT MONIES WOULD ARRIVE WHEN CALLED FOR. Reviewed on: 18th July 2022

Great product efficiently delivered.

I was looking for an equity release mortgage and my broker recommended the Scottish Building Society. Their documentation is easy to understand and complete. Only small critisism is that they sent the same documentation for completion at different stages of the process. All in all though a great customer experience and I would definitely recommend. Reviewed on: 15th July 2022

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