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Scottish Building Society: Mortgages reviews

View other Scottish Building Society products
4.68
Based on 368 reviews, last reviewed 11th Sep 2025
50% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
18%
See only 3 star reviews
4%
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2%
See only 1 star reviews
1%

Latest highest rating:

5

Small is beautiful Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’.... Read more Reviewed on: 11th September 2025
John c's avatar
John c

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
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Chris Kelly
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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (368)

Excellent service

5
All went well, had to extend the terms to let us complete purchase and it went well, no problem, excellent Reviewed on: 28th May 2022
SBS Member Feedback's avatar
SBS Member Feedback

Good communication

5
Refreshing to call a provider that actually answers the phone and then listens and provides solutions to queries in a friendly way. Reviewed on: 6th May 2022
SBS Member Feedback's avatar
SBS Member Feedback

Friendly and helpful staff

5
Very pleased with the service provided. Very friendly and helpful staff, always able to answer any queries promptly. Reviewed on: 5th May 2022
SBS Member Feedback's avatar
SBS Member Feedback

Great service

5
Great service, had to extend the agreement and it wasn’t a problem at all Reviewed on: 5th May 2022
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SBS Member Feedback

Dependable,Helpful and Available when you need them

5
A friendly efficient and approachable Building Society, with staff that take pride offering practical advice and solutions on financial/mortgage requirements, assessed on and tailored to the individuals circumstances. Unlike others it has not lost sight of it's societal roots and the need to be seen to treat customers as people and not just numbers or ‘group types’! Reviewed on: 5th May 2022
Dadpop's avatar
Dadpop

Self build mortgage

5
Excellent service provided, would recommend. Reviewed on: 26th April 2022
SBS Member Feedback's avatar
SBS Member Feedback

Excellent service

5
I would have no hesitation in recommending to others Reviewed on: 26th April 2022
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SBS Member Feedback

self build mortgage

5
really good service would recommend for a self build mortgage Reviewed on: 26th April 2022
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SBS Member Feedback

Excellent

5
Great service from start to finish. Excellent communication and prompt responses. Approved my mortgage despite slightly complex financial circumstances. Sorted me out well and helped me settled into our new home which is also our first one. Thank you for everything and keep up the excellent work. Reviewed on: 26th April 2022
SBS Member Feedback's avatar
SBS Member Feedback

Buying my first home.

5
From beginning to end SBS provided a quick and hassle free process. They provided a mortgage offer in a couple of days and then money was sent to the solicitor in a timely manner, once requested. I have nothing negative to say about the whole process and I will be forever grateful for their help. Reviewed on: 26th April 2022
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SBS Member Feedback

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