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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.90
Based on 3,203 reviews, last reviewed 12th Mar 2026
25% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026
Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3203)

Review of the Scottish Building Society, Savings:

Savings review

5
Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020
Savings customer's avatar
Savings customer

In branch service review

5
Very informative - staff very friendly and helpful. Reviewed on: 7th March 2025

Informative, exceptional, friendly

5
Great customer service, very enjoyable experience with all members of staff. All accounts explained in detail and very clear. Reviewed on: 7th March 2025

In branch service review

5
Really enjoyed my visit, all staff friendly and helpful. Calm environment. Reviewed on: 7th March 2025

Helpful, friendly, knowledgeable

5
Service is first class, just a wee bit to travel to get to the branch. Reviewed on: 7th March 2025

Reliable, accessible, professional

5
Don't change anything - it's the best financial institution I have dealt with. Overtime if online access could be simplifed whilst maintaining security. Reviewed on: 7th March 2025

In branch service review

5
I have always had excellent treatment from the staff since I first used the Society. Today I had excellent service. Reviewed on: 7th March 2025

In branch service review

5
Main thing for us is to be able to go into a branch to speak with someone about our money. Someone who is pleased to see us and nothing being a bother to them. It was our first visit and on leaving we both felt we had made a new friend who was interested in us and our needs. We were both very happy with the service. Reviewed on: 7th March 2025

Warm, fair, community

5
Shirley was warm and patient, explaining the products and their individual functions. Reviewed on: 7th March 2025

Interesting, professional, friendly

5
Very good, I was made to deel welcome. Plenty of information provided on the various products, I was not made to feel under pressure. Reviewed on: 7th March 2025

Local, bank book, helpful

5
Local and staff are very helpful. Reviewed on: 7th March 2025

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