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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.90
Based on 3,236 reviews, last reviewed 19th Mar 2026
19% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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1%
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0%
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Latest highest rating:

5

Excellent Customer Service Customer Service was excellent. June had the patience of a saint helping us out. Looking forward to your new updated online system coming on line as y... Read more Reviewed on: 19th March 2026
Ziggy's avatar
Ziggy

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3239)

Review of the Scottish Building Society, Savings:

Savings review

5
Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020
Savings customer's avatar
Savings customer

Old-fashioned, boring, poor

2
Better interest rates and ability to manage accounts online needed. Reviewed on: 1st April 2024
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Verified Member

Very helpful

5
You could possibly write to customers about interest rates and new savings accounts. Reviewed on: 1st April 2024
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Verified Member

Welcoming, helpful, caring

5
Always find that staff are helpful, friendly and go the extra mile in the Galashiels branch. Shout out to Audrey, Lorraine and Kath. Reviewed on: 1st April 2024
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Verified Member

Efficient and friendly

5
Efficient, friendly service is superb. Longer open hours would be welcomed. Reviewed on: 1st April 2024
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Verified Member

Efficient, professional, friendly

5
Efficient, professional and friendly staff. Reviewed on: 1st April 2024
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Verified Member

In branch service review

5
There is a local branch, good customer engagement and it's a Scottish business. Reviewed on: 26th March 2024
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Verified Member

Helpful, professional, courteous

5
The staff (especially Neha who dealt with my enquity) are excellent. All sorted first time. Well done and thank you. Reviewed on: 26th March 2024
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Verified Member

Value, people and money

5
People are always friendly, helpful, patient, efficient - just wish the local branch was still open, but I understand why not. Reviewed on: 22nd March 2024
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Verified Member

In branch service review

5
Manager was helping young man who served us, both very good. Manager was very knowledgeable and reassuring. Excellent service. Reviewed on: 22nd March 2024
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Verified Member

In branch service review

5
Friendly and efficient. Staff are helpful. ISA rates not great. Reviewed on: 22nd March 2024
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Verified Member

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