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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3175 reviews)

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4.90

Based on 3,174 reviews, last reviewed 3rd Mar 2026

27% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Fabby service Helpful friendly staff i often visit and always happy to help got my welcome pack in the post (i was worried as my post is terrible) and everything wa... Read more Reviewed on: 3rd March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3175)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Friendly, Supportive, Efficient

Welcoming, offered good advice attended to promptly, and all paperwork has returned by post very quickly. Reviewed on: 14th November 2025

Good to me

Good that there now is a branch open in a fairly central place. Reviewed on: 14th November 2025

Friendly, Easy, Nice

Very efficient service from Natalie when was really helpful getting me to understand all the paper word. Reviewed on: 14th November 2025

Good Customer experience.

Very friendly, had to come back to see someone but all went well. Better if you opened on a Saturday. Reviewed on: 14th November 2025

Professional , Accessible, Helpful

The person on the phone was clearly spoken and very knowledgeable and helpful. The person in the Inverness branch was also clearly spoken, knowledgeable and helpful. I particularly was impressed as I opened ISA and account on a Friday and I had the passbook Monday. Reviewed on: 14th November 2025

Very friendly, Local, Easy access

Opening a new ISA and the help and friendly face to face service was brilliant. Reviewed on: 14th November 2025

Friendly, Local, Scottish

Always very happy with the service. Really appreciate the friendly personal aspect. Reviewed on: 14th November 2025

In branch service review

Kaite was very professional, Personable and efficient with my Query. Reviewed on: 14th November 2025

Couldn't be better!!

Friendly helpful staff, cant praise Loraine enough who was so king and helpful. Reviewed on: 14th November 2025

Professional, Welcoming, Clear

Courteous and friendly staff in branch who were able to offer me as a new member, an appointment the day after I first come into the branch. Most of my questions were answered immediately with a promise to follow up with other enquiries I had. Reviewed on: 14th November 2025

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